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On our wavelength
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Slow Connection Last Few Days

Hi

I have M200 and in the last few days or so, at best, I am only able to achieve half of this speed.  I have tried rebooting my router but makes no difference and I am connected via ethernet.

https://www.speedtest.net/result/8875306485 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-2.49-2.29-2.45-2.40-2.68-2.58-2.49-2.65
RxMER (dB)36.8437.0937.0937.3637.9437.9437.6437.94
Pre RS Errors461645999782313174455894665537808766913305
Post RS Errors1389078088492617792363939555270299

292

 

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID1237
Frequency (Hz)60300000537000004620000039400000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)50.0049.0049.5048.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000
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Very Insightful Person
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Re: Slow Connection Last Few Days

Hello

Many thanks for your stats, I have had a look and the only thing of concern is the number of post RS error, this is inductive of noise on the line and one cause can be a loose coaxial connector, can you go around and make sure that all coaxial connections to all VM equipment are finger tight.

If that still doesn't resolve the problem then a VM staff member will need to check the backend, either call in on 150 may be a long wait or wait for a VM staff member to pick up the post.

Regards Mike

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