Virgin Media Community

[james2k2]

Hi All,

Over the past week or so I've been getting constant disconnections on my broadband, which is now starting to get extremely irritating. Also, I'm getting a much slower speed than before which is also annoying as things like Youtube videos or Amazon Prime Video may briefly drop in quality during viewing when I'm supposed to be on 200mbps. I've done several speed tests over wifi and wired connections and getting a maximum of 61mbps down, and 11mbps up. 

What's happening is my internet stops working and the router starts flashing the arrow indicator light yellow. It doesn't take long to reconnect but it is very frustrating! Easily 5 times a night when I'm at home.

I've run the online test on the VM website but that says everything is fine when it's really not.

Any advice please?

Thanks!

[james2k2]

Really nobody going to comment from VM??

[Samantha_L]

Morning james2k2,

Thanks for posting back on the community.

Sorry to read you are having an issue with your broadband connection.

I've run some tests on your line and everything has come back as fine. There are no faults reported and no time-outs reported since the router has been online.

Can you complete speed tests whilst the Super Hub is in modem mode please? This will eliminate other devices connected. Have you achieved 200 Mbps before?

With the disconnections, can you post the network log from the router settings for us to check over please? To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have network log and you can copy and paste this information.

Hope to hear from you soon

Sam

[james2k2]

Hi Sam!

Thanks for your reply, and apologies it's taken me some time to respond. As it happens, it seemed to improve in terms of disconnections (they stopped). However I then started noticing that my YT videos kept switching to low quality and then back to 1080p.

I already looked at that log and saw no issues myself other than the usual ToD type ones at the time so reset it. Below is a C+P of it now.

As for speed, I've never achieved 200mbps I don't think, but have always been pretty consistent at over 180mbps. Unfortunately, I have been speed testing again tonight and it really is very variable! This is on a hardwired LAN and WLAN. I am getting a max of around 23mbps, but on some tests as low as 2mbps. I've just also completed a download from WeTransfer, and got a measily 1mb/s. Something else that's now been happening the last few days is WLAN devices see random disconnections from the router for about 5 seconds and then come back.

==LOG BELOW==
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/10/2017 23:01:14 GMT 29/10/2017 23:01:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4