I am currently using a cat 5e cable rated at 1gbps which the call centre agent confirmed as a minimum requirement last night.
We are discussing an issue for speeds of 100Mbps which technically a cat5 cable should satisfy the requirements right? even taking into account the line latency and noise I should get close to the 90% of the speeds.
I believe there is an issue in the line going into my house and I am fairly positive of this based on my user experience on various parts of the service.
Also, I have records from my phone (Ookla app) where my WIFI speed showed over 90 mbps (on 2nd April) and several occurrences of 100 or more mbps in the previous months. I have seen this positive behaviour for years; therefore this issue is an uncommon issue.
Can we get an engineer to investigate on-premise because I am not convinced that a cat6 cable would resolve this and shouldn't be a minimum requirement for a 100MBps line.
Long shot - I am a Mac person too and was helping a guy with a speed problem which turnedout to be browser related. He was using Chrome (spit!) he uninstalled it and installed Firefox and his speeds went back to normal.
Ok did as you requested with chrome and "bingo", the speeds were only 70-80 Mbps - whilst safari and firefox get 370+ so something in Chrome is slowing down the speed
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for the suggestion. I have tried both Chrome and Safari browsers and both are consistent unfortunately.
Also, this consistency is across wifi too (and before anyone knocks off wifi not having the same reliability as cable, I used 5G band with the phone next to it). (I have attached screenshots two previous records for reference
As a quick update, I performed a speed test once again and the speeds are back to or close 10 the 100 Mbps. Not sure how this happened (perhaps there is Virgin engineers performing works in my area?). I'll monitor for today and tomorrow (and cancel an engineer visit which is currently scheduled for Wednesday).
Here is the latest speed comparison from the last week (note, I have tested this by wire too).