Im in area 20 and on upto 50 meg connection and have recently reported slow speeds. this morning after my superhub green light started flashing (loss of connection) i came back 10 minutes later so i speed checked @ 20meg Two days ago it was 11?.
It's very up and down with speed and has been for the last few months with no explanations as to why.
They are supposed to be upping me to 75 for free but its like get the 50 right FIRST and maybe ill believe it!
I've been suffering in Area 20 for over 12 months. When Virgin started quoting how much data I'd used when I complained about the speeds, that was the final straw. My 50mb broadband frequently dropped below 2mbps at peak times. Yes I had 30mbps at 4am and 2pm, but that isn't when I needed it.
Finally switched the BT, so far, so good. Download speed has been consistently 50mbps everyday, regardless of time. Even with copper connections, BT are still out shining Virgin massively in Area 20.
I think you've given them enough of a chance, I know I did. Just wait for the bad attitude when their last ditch team try to tempt you with double speeds for half the price. At the moment I wouldnt pay £5 for their 300mb broadband. Until they invest massively in their infrastructure, i recommended running away as fast as you can. You won't regret it, I certainly haven't.