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Donmega
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Slooow Speeds down by 70% Help

Intermittent connections and slow speeds -  Can someone help with my slow speeds, please?

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jbrennand
Alessandro Volta
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Re: Slooow Speeds down by 70% Help

Not without a lot more information about your equipment and package and the specific details of the problem

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Very Insightful Person
Very Insightful Person
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Re: Slooow Speeds down by 70% Help

to add what jbrennand said, would need to know this wired/wireless?, if its wireless can you test the speed wired..
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Re: Slooow Speeds down by 70% Help

Hi Donmega,

Welcome to the forums, I am sorry to see you have been having trouble with your connection.

I have taken a look and your downstream modem SNR too low. I would like to get an engineer out to take a look at this for you.

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

Speak to you soon.

Emma


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