on 05-10-2021 15:07
Today it's running at 7.23 Mbps which is an improvement on yesterday when downloads were at 0.60Mbps and uploads at 0.87Mbps.
I called and was told there's nothing that be done. Very disappointing.
on 05-10-2021 15:50
on 07-10-2021 15:59
Hello @paulwingfield,
Welcome to the community page, thank you for posting on here.
I am sorry to see you are having slow broadband.
I located your account and can see a device is too close to the Hub which is causing in home network issues, can you please move any Bluetooth device away from the Hub and reboot? Then check the speeds for me?
Many thanks,
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on 07-10-2021 18:11
Bluetooth ???
on 10-10-2021 09:43
Hi paulwingfield,
Sorry to hear that you are having connectivity issues. Can you confirm if these speeds are from wired or wireless connections?
Cheers,
Corey C
on 12-10-2021 01:13
Wireless but I'm 1m away from the router and I don't think the problem is WiFi.
I went away for the weekend and tonight I'm getting less than 3 MBs downloads. This has been going on for well over a week now, without mention of repairs or refunds for loss of service. Surely something can be done soon because its driving me mad.
I came to Virgin a few years ago because the BT network was intermittent like this, now you've got me thinking that you're heading in the same direction. Please don't!
on 12-10-2021 01:18
The Bluetooth is my Samsung TV and it hasn't changed since it was first there over a year ago. How could that make the network slow some of the time but other times have zero impact?
on 12-10-2021 08:49
I've no idea why you were asked about Bluetooth. That's nothing whatever to do with the broadband connection.
Can you please do a speed test with a wired device. That will show whether it's a broadband problem or a WiFi problem.
on 14-10-2021 08:59
I would be presuming that it would cause potential WiFi interference especially if the speedtests are done wirelessly.
Let us know the result of the wired speedtest done on a PC/Laptop please.
Best,
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