on 04-08-2021 10:38
Hi, I understand 200mb is what should be delivered to the house by Virgin but it will be less via wifi around the house.
However, the max I seem to be getting (even when in the same room as the router) is 40mb.
My speedtest results are here: https://www.speedtest.net/result/11828405686
I've attached the Router Status info below.
Please let me know if anyone can help.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 7.3 | 38 | 256 qam | 25 |
2 | 267000000 | 6.9 | 40 | 256 qam | 17 |
3 | 275000000 | 6.9 | 40 | 256 qam | 18 |
4 | 283000000 | 7 | 40 | 256 qam | 19 |
5 | 291000000 | 7.1 | 40 | 256 qam | 20 |
6 | 299000000 | 7.4 | 40 | 256 qam | 21 |
7 | 307000000 | 7 | 40 | 256 qam | 22 |
8 | 315000000 | 7.3 | 40 | 256 qam | 23 |
9 | 323000000 | 7.5 | 40 | 256 qam | 24 |
10 | 339000000 | 6.9 | 40 | 256 qam | 26 |
11 | 347000000 | 6.5 | 40 | 256 qam | 27 |
12 | 355000000 | 6.4 | 40 | 256 qam | 28 |
13 | 363000000 | 6.5 | 40 | 256 qam | 29 |
14 | 371000000 | 6.4 | 38 | 256 qam | 30 |
15 | 379000000 | 6.3 | 38 | 256 qam | 31 |
16 | 387000000 | 6.4 | 40 | 256 qam | 32 |
17 | 395000000 | 6.3 | 40 | 256 qam | 33 |
18 | 403000000 | 6.3 | 40 | 256 qam | 34 |
19 | 411000000 | 6.4 | 40 | 256 qam | 35 |
20 | 419000000 | 6 | 40 | 256 qam | 36 |
21 | 427000000 | 6 | 40 | 256 qam | 37 |
22 | 435000000 | 5.9 | 40 | 256 qam | 38 |
23 | 443000000 | 5.9 | 40 | 256 qam | 39 |
24 | 451000000 | 6 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 745 | 4926 |
2 | Locked | 40.3 | 158 | 6235 |
3 | Locked | 40.3 | 169 | 6590 |
4 | Locked | 40.3 | 156 | 6586 |
5 | Locked | 40.9 | 153 | 6766 |
6 | Locked | 40.3 | 644 | 5088 |
7 | Locked | 40.3 | 767 | 4949 |
8 | Locked | 40.3 | 753 | 5078 |
9 | Locked | 40.3 | 755 | 5129 |
10 | Locked | 40.3 | 1096 | 5100 |
11 | Locked | 40.3 | 916 | 5066 |
12 | Locked | 40.3 | 657 | 5036 |
13 | Locked | 40.3 | 588 | 5077 |
14 | Locked | 38.9 | 624 | 5095 |
15 | Locked | 38.9 | 624 | 5105 |
16 | Locked | 40.3 | 645 | 4330 |
17 | Locked | 40.9 | 600 | 4391 |
18 | Locked | 40.9 | 608 | 4354 |
19 | Locked | 40.3 | 592 | 4380 |
20 | Locked | 40.9 | 691 | 4228 |
21 | Locked | 40.9 | 688 | 4340 |
22 | Locked | 40.3 | 641 | 4356 |
23 | Locked | 40.3 | 665 | 4332 |
24 | Locked | 40.3 | 551 | 3632 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 35.5 | 5120 | 64 qam | 3 |
2 | 39400000 | 35 | 5120 | 64 qam | 4 |
3 | 53700000 | 37 | 5120 | 64 qam | 2 |
4 | 60300000 | 38 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 8 | 0 |
3 | ATDMA | 0 | 0 | 4 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
Primary Downstream Service Flow
SFID | 15448 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 15572 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Status
on 04-08-2021 10:52
I should add that I have also plugged in via Ethernet and still get the same speed.
Also I moved house 6 weeks ago and set up using QuickStart.
Is it possible the previous owners paid for a lower speed and it remains capped at that speed?
04-08-2021 13:53 - edited 04-08-2021 13:55
No... you are provisioned for 200 (see max data transfer rate boxes - in bps)
Is your 40mbps on wifi - thats what I get on my 200 package on the 2.4 GHz bannd. What do you get on ethernet connections with a new Cat6 cable and the Hub in modem mode?
The RS errors may be a concern (or just historical build up), the T3's may be an issue to explore - so can you do this next.
_____________________________________________
Post up the network logs first and then....
Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't - particularly the PostRS errors.
Also see if the T3's reset to 0.
Then, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
https://www.thinkbroadband.com/broadband/monitoring/quality
on 06-08-2021 14:05
Hi sambloor,
Thank you for reaching back out to us in our community and welcome back, sorry to see you are only getting 40 MBPS when on our 200 MBPS, I have been able to locate your account with the details we have for you and can see there is a congestion issue which may be slowing things down, we are aware and although the current estimated fix date is 28 OCT 2021 @ 09:00 we will be aiming to resolve this ASAP.
You can keep tracks on this yourself via our Service Status page by signing in and registering for updated either Via Email or Text.
Regards
Paul.
on 06-08-2021 14:21
This is a clear case of Virgin signing up new users when the local network is already oversubscribed.
It willl give new users a poor service, and degrade existing connections even further.
Disgraceful!