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Paladin99
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Shockingly slow speed sometimes

fairly regularly (multiple times daily) the performance on virgin drop below 1mbps. We get 40-50mbps generally which is less than we’d expect but adequate. 

I cannot find any pattern for when it goes slow but it’s really poor. Have done  umpteen Speedtests and  reboots. This has been happening for weeks. 

ownstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1322750000-8.537256 qam24
2186750000-5.538256 qam7
3194750000-5.738256 qam8
4202750000-6.238256 qam9
5210750000-6.237256 qam10
6218750000-6.738256 qam11
7226750000-6.937256 qam12
8234750000-7.437256 qam13
9242750000-7.538256 qam14
10250750000-738256 qam15
11258750000-738256 qam16
12266750000-7.437256 qam17
13274750000-7.737256 qam18
14282750000-7.937256 qam19
15290750000-837256 qam20
16298750000-837256 qam21
17306750000-837256 qam22
18314750000-8.237256 qam23
19402750000-9.237256 qam25
20410750000-9.237256 qam26
21418750000-9.237256 qam27
22426750000-9.237256 qam28
23434750000-9.537256 qam29
24442750000-1037256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.321182415
2Locked38.67862056
3Locked38.67702018
4Locked38.68662553
5Locked37.37392321
6Locked38.68812333
7Locked37.612092254
8Locked37.612082555
9Locked38.610772481
10Locked38.610242661
11Locked38.610052501
12Locked37.310202507
13Locked37.616172592
14Locked37.315342692
15Locked37.617952952
16Locked37.315682979
17Locked37.616102967
18Locked37.619233047
19Locked37.62685727
20Locked37.632271371
21Locked37.626439921
22Locked37.645598294
23Locked37.368457364
24Locked37.66818

7131

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603004665.1512064 qam1
2537004035.1512064 qam2
3462003615.1512064 qam3
4394002975.1512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network LogTime Priority Description
21/06/2020 09:15:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 16:50:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 20:03:27ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 18:15:3ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 17:25:40critical
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Vestibule
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Re: Shockingly slow speed sometimes

Likewise, Re-booting several times a day - looking for suggestions as I'm paying for M200 service, but often getting much less than the slowest dial-up of a decade ago...Had an engineers visit who 'adjusted some settings' but made no difference...

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gary_dexter
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Alessandro Volta
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Message 3 of 6
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Re: Shockingly slow speed sometimes

Your downstream levels are too low.

Is there an attenuator fitted to the back of the hub or anywhere along the coax cable points?


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Paladin99
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Message 4 of 6
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Re: Shockingly slow speed sometimes

Not as far as I can tell. Just a standard installation from virgin as far as I know. When you talk about the attenuators do you mean between the brown virgin external box and our hub?

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Paladin99
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Message 5 of 6
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Re: Shockingly slow speed sometimes

I have unplugged my own router ASUS RT-AC66U from the Virgin hub and performance has now gone to consistent 80Mbps. 

We haven't had performance over 40Mbps before. What do I need to look for on my network?

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Lisa_CC
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Re: Shockingly slow speed sometimes

Hey there  Paladin99,

 

Welcome to our Community Forum and sorry to hear about your broadband issue. I've had a peek at you network stats (thanks for keeping the Hub in router mode) and can see that there are downstream power levels so we'll need to get a tech out to check.

 

I'm going to send you a Private Message so i can get more details from you, please reply back to it 🙂

 

Thanks,

 

Lisa

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