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thorny1986
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Shocking download and uploads speeds for 200mb broadband

Hi all , any reason my download speeds and upload speeds would be sitting at 3.90download and 9.45upload while hardwired ? I'm paying for 200mb broadband and fastest I have seen it is 10mb.

Thanks

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Very Insightful Person
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Re: Shocking download and uploads speeds for 200mb broadband

We will likely need a few more metrics before we can diagnose the issue Smiley Wink

Can you post your upstream and downstream power levels..

 

Go to 192.168.0.1

 

Do NOT LOG IN- Click router status

 

hub31.jpg

 

And post Downstream and Upstream levels..

 

shub32.png

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thorny1986
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Re: Shocking download and uploads speeds for 200mb broadband

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

120300000011.438256 qam9
213900000012.838256 qam1
314700000012.538256 qam2
415500000012.338256 qam3
516300000012.338256 qam4
617100000012.440256 qam5
71790000001238256 qam6
81870000001238256 qam7
919500000011.938256 qam8
1021100000011.138256 qam10
112190000001138256 qam11
1222700000010.538256 qam12
1323500000010.438256 qam13
1424300000010.638256 qam14
152510000001140256 qam15
1625900000011.138256 qam16
1726700000011.540256 qam17
182750000001140256 qam18
1928300000011.138256 qam19
2029100000011.338256 qam20
212990000001138256 qam21
223070000001138256 qam22
233150000001240256 qam23
2432300000011.838256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61720
2Locked38.9810
3Locked38.914013
4Locked38.94150
5Locked38.91111
6Locked40.31571
7Locked38.91190
8Locked38.61280
9Locked38.61080
10Locked38.91602
11Locked38.9900
12Locked38.62800
13Locked38.9950
14Locked38.97330
15Locked40.3870
16Locked38.9890
17Locked40.32210
18Locked40.323260
19Locked38.961615
20Locked38.6700
21Locked38.91770
22Locked38.623112
23Locked40.31410
24Locked38.91960

 

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000643.925512064 qam40
2325999754.025512064 qam39
3394000004.1512064 qam38
4462000004.1512064 qam37



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Very Insightful Person
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Re: Shocking download and uploads speeds for 200mb broadband

Your downstream power levels are off.  They should be between -6dBmV to +10dBmV

You either need to call in to arrange for a technician visit on 150 from a VM landline or mobile (0345 454 1111 from any other line) or alternatively wait on here and the Forum Team should be able to book one for you.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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Forum Team
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Re: Shocking download and uploads speeds for 200mb broadband

Hi thorny1986.

 

Thanks for reaching out and welcome to our community. Thanks ravenstar68 for helping.

 

Sorry to see that you're having speed issues. We'd like to take a closer look into this so we can diagnose and book a fault visit if needed. We can do this via online chat.

 

Let us know how you get on.

 

Rule_C

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