Seems a classic case of over utilization

[conman33158]

Hi guys. It started a week ago after a gradual build up and now just unusable at times. All router stats normal apart from loads of T3 timeouts. I noticed a load of new neighbours moving in at the same time and looks like they have all jumped onto Virgin. Not too worried to be honest as BT Full Fibre 900 is now available in my area so I guess that's where I'm headed 😉 I had a good run

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4e4077597217f9b489a973dad650bc2238cedbdd

[conman33158]

---

@Travis_M wrote:

Hi @conan33158

Thanks for posting on our community forum

Sorry to hear about your issues and sorry to hear you're leaving. I'd love to look into this with you, how has your connection been since posting?

Regards

---

Connection was fine last night and today, so far so good 🙂

[conman33158]

Spoken too soon, seems I'm still facing high ping and packet loss 😞

[conman33158]

This is just getting worse. Glad now I've ordered BT as I'm too old to be messing around with such issues 😂

[Steven_L]

Thanks for coming back to us @conman33158.

How has your connection been running over the Easter weekend?

Any other issues or any signs of improvement with your ping and packet loss?

Regards,

Steven_L

[conman33158]

---

@Steven_L wrote:

Thanks for coming back to us @conman33158.

How has your connection been running over the Easter weekend?

Any other issues or any signs of improvement with your ping and packet loss?

Regards,

Steven_L

---

Pretty much still the same, high ping and packet loss.

[conman33158]

Just getting ridiculous now!!

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	50	0
2	US_TYPE_STDMA	0	0	54	0
3	US_TYPE_STDMA	0	0	28	0
4	US_TYPE_STDMA	0	0	75	0

[conman33158]

That's me done with Virgin, roll on BT

[risc19 · Accepted solution]

---

@conman33158 wrote:

Just getting ridiculous now!!

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	50	0
2	US_TYPE_STDMA	0	0	54	0
3	US_TYPE_STDMA	0	0	28	0
4	US_TYPE_STDMA	0	0	75	0

---

Ouch, thats not looking good at all.

Besides the timeouts there is no excuse for packet loss at all.

TRY HARDER VIRGIN.

[conman33158]

---

@risc19 wrote:

---

@conman33158 wrote:

Just getting ridiculous now!!

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	50	0
2	US_TYPE_STDMA	0	0	54	0
3	US_TYPE_STDMA	0	0	28	0
4	US_TYPE_STDMA	0	0	75	0

---

Ouch, thats not looking good at all.

Besides the timeouts there is no excuse for packet loss at all.

TRY HARDER VIRGIN.

---

I’ve had it with them mate, 2 weeks and all they can do is ask How is your connection today”

[Anonymous]

Conman interesting to see your Asus router speed test as it shows Dublin. Are you a Virgin Media Ireland customer? I assume not as you mention switching to BT soon.