on 11-03-2022 11:30
When I moved to 1Gig I was very pleased and download and uploads were fine. However in last few weeks noticed a slow and although uploads seem fine download speeds on the other hand has been very inconsistant.
Posting Network Logs
Network Log
Time Priority Description
09-03-2022 19:07:06 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-03-2022 23:38:36 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-03-2022 13:24:26 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-03-2022 13:22:13 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-03-2022 01:01:29 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
08-03-2022 00:59:14 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 22:11:14 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 22:09:17 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 20:12:08 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 20:10:19 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 19:00:49 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 18:58:34 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 17:18:26 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 17:16:14 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 15:43:31 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 15:32:18 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 15:15:11 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 15:13:04 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 13:45:31 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 13:41:52 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 13:41:02 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2022 13:39:18 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 23:06:22 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 23:04:34 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 22:51:21 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 22:49:29 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 21:20:50 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 21:18:22 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 20:17:08 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 20:15:22 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-03-2022 07:07:06 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2022 21:14:58 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 11-03-2022 11:30
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 163000000 | 6 | 38 | QAM 256 | 4 |
2 | 139000000 | 6.5 | 39 | QAM 256 | 1 |
3 | 147000000 | 6.4 | 39 | QAM 256 | 2 |
4 | 155000000 | 6.2 | 38 | QAM 256 | 3 |
5 | 171000000 | 5.9 | 38 | QAM 256 | 5 |
6 | 179000000 | 5.6 | 39 | QAM 256 | 6 |
7 | 187000000 | 4.2 | 38 | QAM 256 | 7 |
8 | 195000000 | 4.9 | 38 | QAM 256 | 8 |
9 | 203000000 | 5.5 | 39 | QAM 256 | 9 |
10 | 211000000 | 5.6 | 39 | QAM 256 | 10 |
11 | 219000000 | 5.1 | 39 | QAM 256 | 11 |
12 | 227000000 | 4.5 | 39 | QAM 256 | 12 |
13 | 235000000 | 3.7 | 39 | QAM 256 | 13 |
14 | 243000000 | 3 | 39 | QAM 256 | 14 |
15 | 251000000 | 2.4 | 38 | QAM 256 | 15 |
16 | 259000000 | 3 | 39 | QAM 256 | 16 |
17 | 267000000 | 3.7 | 39 | QAM 256 | 17 |
18 | 275000000 | 4.3 | 39 | QAM 256 | 18 |
19 | 283000000 | 4.7 | 39 | QAM 256 | 19 |
20 | 291000000 | 5.3 | 39 | QAM 256 | 20 |
21 | 299000000 | 5.6 | 39 | QAM 256 | 21 |
22 | 307000000 | 5.8 | 40 | QAM 256 | 22 |
23 | 315000000 | 5.8 | 40 | QAM 256 | 23 |
24 | 323000000 | 6.1 | 40 | QAM 256 | 24 |
25 | 331000000 | 6 | 40 | QAM 256 | 25 |
26 | 339000000 | 6.2 | 40 | QAM 256 | 26 |
27 | 347000000 | 6 | 40 | QAM 256 | 27 |
28 | 355000000 | 6.1 | 40 | QAM 256 | 28 |
29 | 363000000 | 5.5 | 40 | QAM 256 | 29 |
30 | 371000000 | 4.9 | 40 | QAM 256 | 30 |
31 | 379000000 | 4.3 | 39 | QAM 256 | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38 | 1 | 1511 |
2 | Locked | 39 | 338 | 5895 |
3 | Locked | 39 | 94 | 1416 |
4 | Locked | 38 | 0 | 639 |
5 | Locked | 38 | 220 | 962 |
6 | Locked | 39 | 19 | 710 |
7 | Locked | 38 | 173 | 3231 |
8 | Locked | 38 | 296 | 3303 |
9 | Locked | 39 | 186 | 7061 |
10 | Locked | 39 | 56 | 6061 |
11 | Locked | 39 | 266 | 5264 |
12 | Locked | 39 | 292 | 6972 |
13 | Locked | 39 | 437 | 8850 |
14 | Locked | 39 | 136 | 7055 |
15 | Locked | 38 | 369 | 5492 |
16 | Locked | 39 | 290 | 9927 |
17 | Locked | 39 | 297 | 11744 |
18 | Locked | 39 | 476 | 14495 |
19 | Locked | 39 | 444 | 15787 |
20 | Locked | 39 | 342 | 14163 |
21 | Locked | 39 | 371 | 15161 |
22 | Locked | 40 | 275 | 13454 |
23 | Locked | 40 | 0 | 14257 |
24 | Locked | 40 | 40 | 16978 |
25 | Locked | 40 | 131 | 20066 |
26 | Locked | 40 | 66 | 21294 |
27 | Locked | 40 | 15 | 22172 |
28 | Locked | 40 | 48 | 23329 |
29 | Locked | 40 | 13 | 23591 |
30 | Locked | 40 | 104 | 27358 |
31 | Locked | 39 | 151 | 36623 |
on 11-03-2022 11:31
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 45.8 | 5120 | QAM 64 | 1 |
2 | 39400000 | 45.3 | 5120 | QAM 64 | 2 |
3 | 32600000 | 45 | 5120 | QAM 64 | 3 |
4 | 25800000 | 45 | 5120 | QAM 64 | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 11-03-2022 11:32
General Configuration
Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
Allowed |
1 |
Enabled |
3.1 |
cmreg-vmdg660-bbt076-b.cm |
Primary Downstream Service Flow
SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
1040716 |
1200000450 bps |
42600 bytes |
0 bps |
Primary Upstream Service Flow
SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
1040715 |
55000270 bps |
42600 bytes |
0 bps |
42600 bytes |
Best Effort |
on 13-03-2022 12:25
Hi bally12345
Thank you for reaching out to us on the community.
I am sorry to hear you have been experiencing issues with your speeds.
I have gone ahead and ran a full health check on your account and equipment and can confirm that no issues have been identified. Your Hub looks healthy and running within spec.
How have things been since your last post? As this is a live report from our side, we would be keen to know if you have seen any improvements.
Thanks
on 14-03-2022 09:07
Appears to be fine now tbf, not sure if it was router related which has been since rebooted.
Thanks for response.
on 16-03-2022 09:23
Hi @bally12345
Thanks very much for getting back to us, I'm glad to hear the speed issues have cleared up now. Thanks for letting us know! If you have any further questions or issues, please do pop back 🙂
Kind regards,
Serena