Same problems, no solution - packet loss and lag

[RJMD]

Hi,

My Gig connection is once again behaving poorly, with random packet loss and intermittent periods of zero traffic then suddenly springs back to life. Can someone have a look again please?

Here's my BQM report again...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fadb5140a602e6e8b666899ea4fb919d4c...

JD

[jbrennand]

Post up all the Hub data - I assume you know how ?

[legacy1]

Maybe a lose end of a cable

[RJMD]

Not sure how you get a loose RJ45 but still...

Output from the router:-

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	163000000	6.199997	38.983261	QAM256	4
1	139000000	7.400002	38.983261	QAM256	1
2	147000000	6.699997	38.983261	QAM256	2
3	155000000	6.500000	40.366287	QAM256	3
5	171000000	5.699997	38.983261	QAM256	5
6	179000000	5.400002	38.983261	QAM256	6
7	187000000	5.800003	38.983261	QAM256	7
8	195000000	5.699997	38.983261	QAM256	8
9	203000000	5.800003	38.983261	QAM256	9
10	211000000	5.800003	40.366287	QAM256	10
11	219000000	6.099998	38.983261	QAM256	11
12	227000000	5.800003	38.983261	QAM256	12
13	235000000	5.800003	40.366287	QAM256	13
14	243000000	5.599998	40.366287	QAM256	14
15	251000000	5.800003	40.366287	QAM256	15
16	259000000	5.599998	38.983261	QAM256	16
17	267000000	5.400002	40.366287	QAM256	17
18	275000000	4.800003	40.366287	QAM256	18
19	283000000	4.699997	40.946209	QAM256	19
20	291000000	4.900002	38.983261	QAM256	20
21	299000000	5.400002	40.366287	QAM256	21
22	307000000	4.900002	40.366287	QAM256	22
23	315000000	4.599998	40.946209	QAM256	23
24	323000000	4.199997	40.366287	QAM256	24
25	331000000	4.500000	40.366287	QAM256	25
26	339000000	4.199997	38.983261	QAM256	26
27	347000000	4.199997	40.366287	QAM256	27
28	355000000	4.000000	38.983261	QAM256	28
29	363000000	3.799999	38.983261	QAM256	29
30	371000000	3.500000	38.983261	QAM256	30
31	379000000	3.599998	38.983261	QAM256	31

[RJMD]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	38.983261	3	0
1	Locked	38.983261	7	0
2	Locked	38.983261	0	0
3	Locked	40.366287	3	0
5	Locked	38.983261	3	0
6	Locked	38.983261	4	0
7	Locked	38.983261	5	0
8	Locked	38.983261	5	0
9	Locked	38.983261	4	0
10	Locked	40.366287	6	0
11	Locked	38.983261	6	0
12	Locked	38.983261	4	0
13	Locked	40.366287	8	0
14	Locked	40.366287	4	0
15	Locked	40.366287	5	0
16	Locked	38.983261	5	0
17	Locked	40.366287	3	0
18	Locked	40.366287	2	0
19	Locked	40.946209	3	0
20	Locked	38.983261	4	0
21	Locked	40.366287	3	0
22	Locked	40.366287	4	0
23	Locked	40.946209	4	0
24	Locked	40.366287	6	0
25	Locked	40.366287	3	0
26	Locked	38.983261	1	0
27	Locked	40.366287	0	0
28	Locked	38.983261	1	0
29	Locked	38.983261	5	0
30	Locked	38.983261	4	0
31	Locked	38.983261	5	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

0.5

1192217133

143606

[RJMD]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	40.020599	5120 KSym/sec	64QAM	3
2	23600000	39.770599	5120 KSym/sec	64QAM	5
3	30100000	39.770599	5120 KSym/sec	64QAM	4
4	43100000	41.020599	5120 KSym/sec	64QAM	2
5	49600000	40.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	3	0
3	US_TYPE_STDMA	0	0	3	0
4	US_TYPE_STDMA	0	0	2	0
5	US_TYPE_STDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

35.0

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

2

0

[RJMD]

Current BQM showing regular disconnects:-

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0895d00006f52ae1e77d05102b9c68d2069757f9-27-08-2022

Link to live BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fadb5140a602e6e8b666899ea4fb919d4c...

JD

[Lee_R]

Hi RJMD, thanks for posting and welcome back to our community.

Sorry to hear your issues with packet loss and lagging have re-surfaced.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[RJMD]

Hi Lee,

Same problems again today - random lagging and packet loss. Trying to connect to a virtual desktop session and the performance is so laggy as to be unusable at times. 

Why is this such an ongoing issue?  Paying the amount I do each month for your services surely entitles me to a service that is fit for purpose!

JD

[legacy1]

What speed package are you not?

Do a download from here
https://proof.ovh.net/files/1Gb.dat
copy and pates the file 4 times
make a note of the time check BQM for packet loss then upload them files here
https://ufile.io/

If you get packet loss set ethernet link to 10Mb and upload two files