Virgin Media Community

[Icantcrabhere]

Hemel Hempstead(HP2)
Looks like the connection went down originally at around 12:30PM(ish) before coming back at just before 3PM.
Online fault checker is showing nothing wrong (currently).
Just posting so this can get potentially flagged up/noted.


Live Graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1700d27c199ce3ea214d66ce063ff9f395507b3e

Todays snapshot:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bd4c5b3ba711cd6c987a5b0314b71dd8761d746d-30-01-2023

Stats will be posted next:

as you can see: Only 1 upstream channel

upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

30100657

57

5120

32 qam

4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

4

0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	563000000	-9	37	256 qam	20
2	539000000	-8.4	37	256 qam	17
3	547000000	-8.7	37	256 qam	18
4	555000000	-8.7	37	256 qam	19
5	571000000	-9.2	37	256 qam	21
6	579000000	-9.5	37	256 qam	22
7	587000000	-9.5	37	256 qam	23
8	595000000	-9.4	37	256 qam	24
9	603000000	-9.4	37	256 qam	25
10	611000000	-9.5	37	256 qam	26
11	619000000	-9.7	37	256 qam	27
12	627000000	-9.7	37	256 qam	28
13	635000000	-9.5	37	256 qam	29
14	643000000	-9.2	37	256 qam	30
15	651000000	-9	37	256 qam	31
16	659000000	-8.7	37	256 qam	32
17	667000000	-8.9	37	256 qam	33
18	675000000	-8.9	37	256 qam	34
19	683000000	-9	37	256 qam	35
20	691000000	-8.9	37	256 qam	36
21	699000000	-8.9	37	256 qam	37
22	707000000	-8.7	37	256 qam	38
23	715000000	-8.7	37	256 qam	39
24	723000000	-8.9	37	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	11	0
2	Locked	37.6	9	0
3	Locked	37.6	16	0
4	Locked	37.6	10	0
5	Locked	37.3	19	0
6	Locked	37.3	25	0
7	Locked	37.3	21	0
8	Locked	37.6	18	0
9	Locked	37.6	23	0
10	Locked	37.6	26	0
11	Locked	37.6	29	0
12	Locked	37.6	34	0
13	Locked	37.3	40	0
14	Locked	37.3	41	0
15	Locked	37.6	22	0
16	Locked	37.3	21	0
17	Locked	37.3	20	0
18	Locked	37.3	20	0
19	Locked	37.3	21	0
20	Locked	37.6	21	0
21	Locked	37.6	15	0
22	Locked	37.6	15	0
23	Locked	37.6	17	0
24	Locked	37.6	11	0

Gonna have to remove the 6DB attenuator to bring powers back into range at some point when I have the chance, too.
Kind of lucky I'm only using this as a backup connection/for family members now.. lol

[Client62]

Check automated service on 0800 561 0061 it is better for local faults than  https://my.virginmedia.com/faults/service-status

Downstream Power (dBmV) these are all too low & out of spec.  SNR (dB) looks fine.

Only 1 Upstream 32 qam channel (4 or 5 are normal) and the Hub is transmitting super loud to be heard.

This looks like a service fault.

[Tudor]

Unless there is an area fault, those figures indicate either a loose plug, cable problem or street box problem and you would need a technician’s visit to fix.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Icantcrabhere]

Seems like it's noted now.

"Looks like there are issues in your postcode affecting your services"
"There’s a broadband issue in your area and our technicians are on the case to fix things. Check back here at any time for updates."

Just time to wait it out 🙂

[Gareth_L]

Hello Icantcrabhere

Thankyou for your post.

Apologies for this delayed reply.

Can I just ask how the service is now?

I did check the area and it a looks clear with no issues reported.

If you are still having the same issues, please let me know and I can look into for you.

Gareth_L
 

[Icantcrabhere]

Hi there,
It's now back to normal.

However the attenuator(6DB) that I wish to remove (So i can bring my power levels back in spec) is jammed on tighter than anything I've ever seen and I've rather not force it and do potential damage.

So other than that, everything is Okay.

[Client62]

It was fitted with a spanner it can be removed with one too.

If a wide band attenuator is removed the Hubs Upstream Power drops,  35-49 dBmV is preferred Upstream Power range.

[Icantcrabhere]

Hi there, Client62!

Yeah currently above 50/51 - hence why I want to remove it 🙂

I've been trying to remove it, in the past I've had no issues.
however it's "Well and truly on there" - Guess I'll give it another go!

[Roger_Gooner]

Post your stats before and after removal.

[Icantcrabhere]

Hi!,

hugely out of spec, but here's the "Before"

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	563000000	-9.4	37	256 qam	20
2	411000000	-6.4	38	256 qam	1
3	419000000	-6.5	38	256 qam	2
4	427000000	-6.7	38	256 qam	3
5	435000000	-7.2	38	256 qam	4
6	443000000	-7.4	38	256 qam	5
7	451000000	-7.4	38	256 qam	6
8	459000000	-7.2	38	256 qam	7
9	467000000	-7.2	38	256 qam	8
10	475000000	-7.5	38	256 qam	9
11	483000000	-7.5	38	256 qam	10
12	491000000	-7.7	38	256 qam	11
13	499000000	-8	38	256 qam	12
14	507000000	-8	38	256 qam	13
15	515000000	-8.2	38	256 qam	14
16	523000000	-8.4	38	256 qam	15
17	531000000	-8.5	37	256 qam	16
18	539000000	-8.7	37	256 qam	17
19	547000000	-9.2	37	256 qam	18
20	555000000	-9.2	37	256 qam	19
21	571000000	-9.7	37	256 qam	21
22	579000000	-10	37	256 qam	22
23	587000000	-10	37	256 qam	23
24	595000000	-9.7	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	35	0
2	Locked	38.9	11	0
3	Locked	38.9	17	0
4	Locked	38.9	35	0
5	Locked	38.9	18	0
6	Locked	38.6	20	0
7	Locked	38.9	22	0
8	Locked	38.9	31	0
9	Locked	38.6	20	0
10	Locked	38.9	11	0
11	Locked	38.6	11	0
12	Locked	38.9	19	0
13	Locked	38.9	19	0
14	Locked	38.6	18	0
15	Locked	38.9	10	0
16	Locked	38.6	27	0
17	Locked	37.6	16	0
18	Locked	37.3	27	0
19	Locked	37.6	25	0
20	Locked	37.6	15	0
21	Locked	37.6	77	0
22	Locked	37.3	30	0
23	Locked	37.6	24	0
24	Locked	37.6	49	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	49.8	5120	32 qam	4
2	49600000	51	5120	64 qam	1
3	23599963	50.5	5120	64 qam	5
4	36600122	50	5120	64 qam	3
5	43100064	50.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

The "After" will have to wait, since I'll have to remove the attenuator once I return home.