I recently upgraded from M350 to 1GIG with the SH4. I have always used my own routers, in the past i had a PFSense custom router which was giving me no end of issues in 2020 after some SH3 fw update. I ended up getting a Ubiquiti EdgeMax router which was working fine, getting the full speeds.
Since getting the SH4 i immediately went to modem mode and hooked it up. Im now on average getting around 120-300Mb download speeds when its in modem mode. I have reverted to router mode to do some more tests. The best ive gotten in router mode is about 450Mbs but no more.
Obviously when i call VM support im told sorry, thats your problem we dont support that type of setup. Any tips from other SH4 users?
I should also mention that after going back to router mode the SH4 responds on both 192.168.100.1 and 192.168.0.1 which seems odd? This is with my direclty connected via ethernet to the Sh4
Below are the details from the SH while its in router mode. Given they wont help me with my own router setup, i guess there is still an issue since im getting less than half while in router mode?
Cable Modem Status
Item Status Comments
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
Channel Overview Downstream Upstream
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 330750000 1.8 40.4 QAM256 25
6 178750000 2.7 40.4 QAM256 6
7 186750000 2.6 40.4 QAM256 7
8 194750000 2.7 40.9 QAM256 8
9 202750000 2.4 40.4 QAM256 9
10 210750000 2.5 40.9 QAM256 10
11 218750000 2.2 40.9 QAM256 11
12 226750000 2.4 40.9 QAM256 12
13 234750000 2.3 40.4 QAM256 13
14 242750000 2.5 40.4 QAM256 14
15 250750000 2.2 40.4 QAM256 15
16 258750000 2.2 40.4 QAM256 16
17 266750000 1.8 40.4 QAM256 17
18 274750000 1.9 40.4 QAM256 18
19 282750000 2.1 40.9 QAM256 19
20 290750000 2.2 40.9 QAM256 20
21 298750000 2.1 40.4 QAM256 21
22 306750000 1.9 40.4 QAM256 22
23 314750000 1.8 40.4 QAM256 23
24 322750000 1.7 40.4 QAM256 24
26 338750000 1.9 40.4 QAM256 26
27 346750000 2 40.4 QAM256 27
28 354750000 1.8 40.4 QAM256 28
29 362750000 2 40.4 QAM256 29
30 370750000 1.9 40.9 QAM256 30
31 378750000 2.1 40.4 QAM256 31
32 386750000 2.2 40.4 QAM256 32
33 394750000 2.2 40.4 QAM256 33
34 402750000 2 40.4 QAM256 34
35 410750000 1.9 40.4 QAM256 35
36 418750000 2 40.4 QAM256 36
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 Locked 40.366287 1 0
6 Locked 40.366287 0 0
7 Locked 40.366287 0 0
8 Locked 40.946209 8 0
9 Locked 40.366287 0 0
10 Locked 40.946209 0 0
11 Locked 40.946209 0 0
12 Locked 40.946209 0 0
13 Locked 40.366287 0 0
14 Locked 40.366287 0 0
15 Locked 40.366287 0 0
16 Locked 40.366287 0 0
17 Locked 40.366287 0 0
18 Locked 40.366287 0 0
19 Locked 40.946209 0 0
20 Locked 40.946209 0 0
21 Locked 40.366287 1 0
22 Locked 40.366287 1 0
23 Locked 40.366287 1 0
24 Locked 40.366287 1 0
26 Locked 40.366287 0 0
27 Locked 40.366287 0 0
28 Locked 40.366287 1 0
29 Locked 40.366287 0 0
30 Locked 40.946209 1 0
31 Locked 40.366287 1 0
32 Locked 40.366287 0 0
33 Locked 40.366287 1 0
34 Locked 40.366287 2 0
35 Locked 40.366287 1 0
36 Locked 40.366287 0 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
37 94 4K 1840 QAM4096 424
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
37 Locked 42 1.7 2817011 0
Refresh data
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 47.5 5120 KSym/sec 64QAM 3
2 39400000 47.3 5120 KSym/sec 64QAM 4
3 25800000 46.3 5120 KSym/sec 32QAM 11
4 32600000 46.8 5120 KSym/sec 64QAM 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
Refresh data
Network Log
Time Priority Description
Thu 01/01/1970 00:01:28 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 18/12/2021 10:26:35 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
