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Bishdark
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Message 11 of 23
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Re: SA5 (Swansea) Constant disconnects

Bad again. All week and especially the weekend, disconnects every hour or so. Wifi stops sending signal to wireless devices and getting kicked out of games and video streams because of disconnects.

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jbrennand
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Message 12 of 23
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Re: SA5 (Swansea) Constant disconnects

Set up a free BQM to continually monitor the state of your connection 24/7 - at least you will have the actual data record.
https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Bishdark
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Message 13 of 23
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Re: SA5 (Swansea) Constant disconnects

Thanks, signed up now. Will give me a decent idea of patterns in these disconnects.

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Bishdark
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Message 14 of 23
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Re: SA5 (Swansea) Constant disconnects

This is in one day. Can you please fix this? This is basically an average day for me.

 

My Profile thinkbroadband.png

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Bishdark
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Message 15 of 23
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Re: SA5 (Swansea) Constant disconnects

Screenshot_2019-04-08 My Profile thinkbroadband_LI.jpg

Very much hope the new router fixes this...

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Bishdark
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Message 16 of 23
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Re: SA5 (Swansea) Constant disconnects

Warning: Into gaming Swansea area? Do not go Virgin, this has been happening near enough a year and they will say they checked your connection and all is fine, but here is yet again more proof it is not. At this point I feel I should be asking for a refund each month, 2 disconnects in the last 40 minutes.Screenshot_2019-04-11 My Profile thinkbroadband.png

Going to start posting one of these every day its bad, which is pretty much every day

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Forum Team
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Message 17 of 23
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Re: SA5 (Swansea) Constant disconnects

Hi Bishdark,

 

Have you received the new hub now?

Has this been happening since installing the new hub?

 

Thanks

 

Melissa 

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Bishdark
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Message 18 of 23
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Re: SA5 (Swansea) Constant disconnects

Sorry I didn't get an email that I had a response, no hub and it is still the same. This happened just tonight. I want to try my hand at streaming, but I am never going to get a consistent stream sadly. Pretty strong language if you do watch, sorry about that, I was rather mad.

https://youtu.be/Nr-BkMhGlLQ

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Forum Team
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Message 19 of 23
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Re: SA5 (Swansea) Constant disconnects

Hi Bishdark, 

Thanks for getting back in touch. 

We're very sorry about the problems you have been experiencing when trying to stream. 

Please can you confirm if you're connecting over WiFi or with an Ethernet cable when streaming? 

^Dean C

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Bishdark
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Message 20 of 23
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Re: SA5 (Swansea) Constant disconnects

Ethernet on the PC, phone (which also disconnects) on wifi, google home on wifi also which I usually call to if I get an ethernet disconnect to confirm it is not a PC or cable problem.
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