on 21-09-2021 15:31
on 21-09-2021 16:42
on 21-09-2021 16:49
We got the hub 3. We tried disconnecting everything from the wifi and trying one thing near the router and got 45 download and 40 upload over wifi and over LAN 630 download and 41 upload the upload seems to be fine it's just the download. is it possible that the router is dodgy and maybe a new one will fix this issue ?
on 21-09-2021 16:57
on 23-09-2021 17:51
Hi @Lmarshall1
Welcome to our Community Help Forum and to Virgin Media 🙂
Sorry to hear you are experiencing sluggish speeds on your WiFi connection.
Can you please perform a Pinhole reset on your Hub by following these exact instructions:
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
This will remove all devices that are registered on the Hub, you can then readd the ones you use which may help alleviate the issues 🙂 This will be a factory reset on your Hub, so make sure to write down any passwords beforehand.
Please do pop back and let me know how you are getting on after this 🙂
Kind regards,
Serena