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Review my speeds + router status

ItsMyVMService
Tuning in

Hi,

Can I get an opinion on my speeds and router status? For reference my broadband package is: M500 Fibre Broadband.

This was fine until O2 moved me into Volt, I'm now below 300mbps previously on 300Mbps I was getting 340-400Mbps down, O2 moved me to 500 and I now struggle to get 300.

My router gets about 40-70c operating temperature (the room is around 18-19c)

Speedtests:
In-game latency 40-120ms.

Spoiler
vmspeeds.png

Is this all okay/good? VM was meant to do work outside due to a faulty cable about 2 years ago but never carried it out (did turn up in a van but didn't get out - rain put the engineer off? Who knows).


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Virgin Media Gig1 w/ Super Hub 5

My Broadband Ping - Home Broadband Connection
71 REPLIES 71

Sorry, just noticed your using the ASUS RT-AC88U (Merlin). Nice one 👍

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900

Quick afternoon speedtest: 11ms ping, 520.05Mbps, 32.48Mbps. (610Mbps fast.com)

@conman33158, yeah I've always used a custom router never use the ISP one. Just a shame with Virgin you've to keep the Hub (more room more bulk) due to the way the signal is done via fibre where others you can cut their router out completely.

I've had my ASUS AC88U (running Merlin) for 4 years, hoping to get the AX86U soon for better WiFi performance and try WiFi 6 cheapest is Currys but sold out right now. I use Quad9 DNS. Can't get my head around Pi-Hole tried before haha.


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Virgin Media Gig1 w/ Super Hub 5

My Broadband Ping - Home Broadband Connection

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi ItsMyVMService,

Thanks for posting and welcome back to the community.

From reviewing our service again I can't receive any readings due to the hub being in modem mode

May I ask how the service is for you now? If there are still issues then place the hub in router mode and let us know then we can run further checks.

Thanks,

Kain

Hi,

Apologies for the delay reply, I've been allowing my connection to stable and monitor over time.. my speeds are around ping (13ms) | download (537mbps) upload (29mbps) which seems okay.

BQM (live graph) I seem to get a lot of high yellow spikes compared to more stable users on the forums. Can someone comment on this (good/bad/should be worried)?


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Virgin Media Gig1 w/ Super Hub 5

My Broadband Ping - Home Broadband Connection

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000237256 qam1
2147000000237256 qam2
31550000001.737256 qam3
41630000001.437256 qam4
51710000001.237256 qam5
6179000000137256 qam6
7187000000137256 qam7
81950000000.938256 qam8
92030000000.538256 qam9
102110000000.237256 qam10
11219000000038256 qam11
12227000000-0.237256 qam12
13235000000-0.237256 qam13
14243000000-0.737256 qam14
15251000000-0.538256 qam15
16259000000-0.538256 qam16
17267000000038256 qam17
182750000000.238256 qam18
192830000000.238256 qam19
202910000000.238256 qam20
212990000000.538256 qam21
223070000000.538256 qam22
233150000000.438256 qam23
243230000000.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.63050
2Locked37.61010
3Locked37.6980
4Locked37.61220
5Locked37.61480
6Locked37.6980
7Locked37.6897020
8Locked38.6991346
9Locked38.680417
10Locked37.613300
11Locked38.6840
12Locked37.6590
13Locked37.6750
14Locked37.6940
15Locked38.61290
16Locked38.91680
17Locked38.6880
18Locked38.6840
19Locked38.6650
20Locked38.61440
21Locked38.61000
22Locked38.9650
23Locked38.6820
24Locked38.9950

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370032243.8512064 qam2
26030022444.5512064 qam1
34620028843.3512064 qam3
43940028342.8512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000




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Virgin Media Gig1 w/ Super Hub 5

My Broadband Ping - Home Broadband Connection

Network Log

Network Log

Time Priority Description

23/02/2022 22:30:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2022 13:51:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2022 00:00:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2022 05:49:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2022 08:00:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 01:17:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2022 08:23:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 04:08:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 18:36:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 13:30:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 14:15:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 09:41:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 01:46:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2022 23:08:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 13:37:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2022 22:48:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2022 19:54:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 17:51:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 22:58:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 22:57:54Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

18.png21.png22.png23.png24.png25.png26.png27.png28.png


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Virgin Media Gig1 w/ Super Hub 5

My Broadband Ping - Home Broadband Connection


@ItsMyVMService wrote:

I seem to get a lot of high yellow spikes compared to more stable users on the forums. Can someone comment on this (good/bad/should be worried)?


Really only an issue if your are into gaming, other than that it should be fine. As for the DHCP warning this is normally your third party router not renewing the IP address properly 🙂

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900

Gaming is the main priority, as I stream Call of Duty for 15 hours per day Mon-Fri and create content for other creators (video editing and uploading to Dropbox for them to download and then upload to their YT channel).

I do notice incredibly high latency in-games around 70-300ms depending on the time of day, across Warzone, Vanguard, GTA: Online and Apex (All PC/PS5).

Is there anything I need to tell ASUS router to renew the proper way or can I just ignore this safety? 


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Virgin Media Gig1 w/ Super Hub 5

My Broadband Ping - Home Broadband Connection

It could be the connection that is actually causing the router to renew the IP if there are slight disconnects. Your BQM doesn't look great, there are a lot of spikes and the latency is sitting a bit high for my liking. Could be some noise on the line which would warrant some more investigation. I don't think I'd be happy with that BQM if I was a gamer to be honest but it's DOCSIS so your are going to automatically suffer higher latency over the likes of ADSL unfortunately.

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900

Hi @ItsMyVMService

Thanks for getting back to us. I'm sorry to hear you are experiencing high latency when gaming, that is not ideal at all. I apologise for any disruption this has caused for you when streaming COD 😞

I checked our systems and there are no Signal to Noise issues currently affecting your service. Are you still experiencing the latency spikes?

Best wishes,

Serena