Reverting to my old package

[Pat_Boylan]

I was 'encouraged' to change my package to a Volt 100 package, despite the fact I was quite happy with the package I already had.

My mobile phone is still with giffgaff, and that suits me fine

Trying to get through to Virgin Media to revert my package is proving impossible

My internet is giving real problems and, despite getting a new router, it shows no sign of improvement

All I want is my reliable internet back as it is vital I keep in contact with my son in Australia

Can you please suggest how I revert to my old package, it is now 10 days since this happened, and i don't want to have to pay to complete this process

[Pat_Boylan]

Hi

I am attempting to revert to my old package but the menu tree is a nightmare

Can you tell me which option I need as none of the options fit my query

• It's not my mobile
• It's not my landline
• It's broadband but it's a package

So which option do I choose?

[japitts]

Just tried the IVR myself to see what the options are these days..

Option 4 for account changes, and then 4 again for retentions. Or the option to add a service - it probably doesn't make much odds in the grand scheme - as long as you get to speak to an agent.