Hi, just had a engineer come to my house today to fix my (access denied) problem he put a 2nd splitter on my line and replaced a cable, my internet is now back on but not without some problems.
my speed is now 180mbps i pay for vivid 350 and was getting 360mbps even at peak also my wifi is now intermittent and keeps restarting every hour or so, i have contacted tech who made me use modem only mode and start my pc in safe mode and nothing worked.
they then redirected me to a paid sevice to help claiming it must be on my end but nothing has changed since my internet was fixed and im pretty tech savvy so can confidently say its nothing my end
also the speed is through wired connection not wifi
This may not be of help but... Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box. If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream, & network logs. Don't worry too much about the formatting it can be easily read,& don’t include personal data or MAC addresses - blank them out.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and apologies to hear that you are having an issue with your connection.
Checking the stats of your hub, all power levels and signal levels are where they should be. There is no area fault and the only thing showing up red is the wifi which suggests an issue with one of your devices.
Are you getting this issue on all devices?
When testing the speed through the ethernet cable, are you able to get the higher speeds?