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SAgnew
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Red light on router

Hi,

The light on the front of our router has suddenly changed from white to a solid red. The broadband speed has also appeared to have dropped to between 28 & 150mbps.should be 200+

The router is well vented but does feel hot. It's been in the same location for over a year with no problems.

Any suggestions? 

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gary_dexter
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Re: Red light on router

Turn it off for 30-60 minutes then back on again and see if it still does it. 


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Andrew-G
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Re: Red light on router

The Hub 3 has (in my experience) usually felt warm to touch, but a red light indicates overheating.  Recent reports in the forum imply that there has been a bad batch of hubs that are overly sensitive and indicate overheating when they are not, but whether that applies or not you need a new hub. 

I'd try and phone in, but chances of getting through are small, and smaller still for a sentient English speaking humanoid.  You can text it in, or wait for the forum staff to pick this up and deal with it (that last one is my personal choice).

In the meanwhile, you might choose to leave it turned off - that's the sensible option.  Personally I'd make sure that the hub is turned off overnight and if I'm out of the house, but otherwise continue to use it (I'm reckless like that).  If you're used to leaving it on 24/7, then remember that it takes 10 minutes to get its act together after being turned on.

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SAgnew
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Re: Red light on router

I have tried having it off overnight, done a full reboot and reduced the amount of devices we have connected to WIFi all no change! Still Red

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Martin_N
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Re: Red light on router

Hi SAgnew,

 

Thank you for your post. I'm very sorry to hear about this. 

 

I will private message you so we can look into this. 

 

^Martin

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