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mrgeumpy152
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Message 21 of 30
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Re: Really slow BB speed nowhere near my 200mb

Link for the Broadband Quality Monitor 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7cf423fe2a2742254035f76a734119825f1b0e4f
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mrgeumpy152
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Message 22 of 30
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Re: Really slow BB speed nowhere near my 200mb

Still not getting proper speed 

https://www.speedtest.net/my-result/d/bb79d11b-d668-46a3-a4b1-022d58a5d0fd - i had a 5 minute spell earlier when it actually went to 207 download then went back to this god awful speed. 

I've got buffering, rubberbanding and a generally crap internet

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mrgeumpy152
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Message 23 of 30
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Re: Really slow BB speed nowhere near my 200mb

Half an hour and not being able to get on internet no connection, couldn't run a test nothing. really f***ed off now.

Just got on and get a 90bm/s result wth seriously. And this isd the result from the broadband quality check and the PC has been connected all day

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7cf423fe2a2742254035f76a734119825f1b0e4f

https://www.thinkbroadband.com/broadband/monitoring/quality/share/31cf921ae09586ca26068171e154c9a829fc003f-12-01-2019"><img alt="My Broadband Ping - BadSpeedMonitor" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/31cf921ae09586ca26068171e154c9a829fc003f-12-01-2019.png  
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jbrennand
Alessandro Volta
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Message 24 of 30
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Re: Really slow BB speed nowhere near my 200mb

If you are using Chrome, shut it down and try a different browser. If not, try one anyway.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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mrgeumpy152
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Message 25 of 30
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Re: Really slow BB speed nowhere near my 200mb

Makes no difference which browser i'm on and again tonight it's running at 82 mb/s

https://www.speedtest.net/my-result/d/d0ca045c-26dd-4fe0-99e4-46760b171645

 

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mrgeumpy152
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Message 26 of 30
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Re: Really slow BB speed nowhere near my 200mb

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000006.640256 qam21
23230000006.340256 qam24
33150000006.440256 qam23
43070000006.540256 qam22
52910000006.440256 qam20
62830000006.440256 qam19
72750000006.440256 qam18
82670000006.440256 qam17
9259000000640256 qam16
102510000005.940256 qam15
112430000005.940256 qam14
122350000005.940256 qam13
13227000000640256 qam12
14219000000640256 qam11
152110000006.340256 qam10
162030000006.540256 qam9
171950000006.540256 qam8
181870000006.540256 qam7
191790000006.840256 qam6
201710000006.940256 qam5
21163000000740256 qam4
22155000000740256 qam3
231470000007.140256 qam2
241390000007.440256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3650
2Locked40.31630
3Locked40.3760
4Locked40.9470
5Locked40.3630
6Locked40.3710
7Locked40.3450
8Locked40.3650
9Locked40.3510
10Locked40.3370
11Locked40.3590
12Locked40.3640
13Locked40.3990
14Locked40.3450
15Locked40.3370
16Locked40.31410
17Locked40.9440
18Locked40.3803887
19Locked40.3560
20Locked40.31060
21Locked40.3570
22Locked40.3870
23Locked40.315310
24Locked40.3770
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mrgeumpy152
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Message 27 of 30
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Re: Really slow BB speed nowhere near my 200mb

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000043512064 qam6
24620000043.3512064 qam5
32580000042512064 qam8
43260000042.5512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0000
4ATDMA0020
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mrgeumpy152
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Message 28 of 30
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Re: Really slow BB speed nowhere near my 200mb

Network Log

Time Priority Description

2018-12-20 13:01:22.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 18:19:33.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-23 20:30:22.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-28 03:18:42.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-29 07:57:05.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-29 18:31:41.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-02 09:49:18.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:38.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-05 09:05:46.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-06 04:31:13.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 23:11:49.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 10:40:53.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 11:39:22.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-09 21:38:37.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:30.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:30.00Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:44.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-17 16:05:02.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-17 21:58:58.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-18 07:44:39.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Notatech
On our wavelength
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Message 29 of 30
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Re: Really slow BB speed nowhere near my 200mb

I have been on 200Mbps presentation for over a year. I now do a daily speedtest and have an average speed of 80Mbps. Tested just now and am getting 34Mbps. Oh, I get occasional drop off as well. Over the last year I have made numerous calls to tec support who have me turning things off and on and generally running around the house. I have had numerous visits from engineers who start by doing a speed test and get a result of over 200Mbps and look at me as if I am a fool. I tell then that the fault is intermittent but I generally get the lower reading. I do a test on my phone and get a read of 70Mbps to 80Mbps typically. They then tell me that my phone is old or the software is not up to date, so I ask them to test with their own phone and guess what, they get a reading of between 70Mbps and 80Mbps. They then test again with the Virgin phone and get the lower reading. Then we go through the process of testing equipment, blaming my "old" equipment checking the "box" at the top of the street testing until they get a read of over 200Mbps and then tell me it is fixed. Whilst we are completing the paperwork I run a speed test and guess what, I get the lower reading. The next step is that they report to a supervisor.  Then I get another visit. There is no way that I will do as you have done and get details from the hub myself, first I am not technical enough and second I pay £1500 a year for a service. Now I am fed up. If I could find an alternative supplier I would move.

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Moderator (Retired) Ty_S
Moderator (Retired)
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Message 30 of 30
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Re: Really slow BB speed nowhere near my 200mb

Hi mrgeumpy152

Sorry to hear you're still having these issues.The BQM graph you posted looks great and everything looks healthy on the hub side of things. Can you try connecting your PC directly to the hub in modem mode and let us know what speed test result you get? 

Thanks  


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