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Moderator (Retired) Ty_S
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Message 11 of 30
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Re: Really slow BB speed nowhere near my 200mb

Hi mrgeumpy152

 

I'm really sorry to hear that the broadband speed has been lower than expected. I've had a look at your connection and can see no issues affecting your modem or the network segment.

Are you still experiencing these issues? If so are you able to test on another device via ethernet? 

Speak soon,

Ty


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mrgeumpy152
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Message 12 of 30
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Re: Really slow BB speed nowhere near my 200mb

Sorry for late reply. 

It semi sorted it self for now still get the odd time of it slowing down still not getting up to full 200. Must be a big demand locally I guess. 

Oddly though  the other day I noticed that my cable is becoming exposed outside the house due to a crack and hole in the pavement . Hoping it doesn't get any worse

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mrgeumpy152
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Message 13 of 30
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Re: Really slow BB speed nowhere near my 200mb

Well it's back to it again last night and today dropped to 50mb/s and woefully slow again . I've reset the router 3 times and still same. i am connected via ethernet cable and it's the same on other devices.

 

 
 
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Forum Team (Retired) Samantha_L
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Message 14 of 30
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Re: Really slow BB speed nowhere near my 200mb

Hi mrgeumpy152,

 

I appreciate you posting back here.

 

Sorry to read you are still having an issue with the broadband speeds.

 

Looking at your connection, the line and hub have come back as fine with no issues.

 

If this is still happening, can you post some speed test results whilst in modem mode please?

 

You can create a Broadband Quality Monitor, so we can see the performance of your connection.

 

Post back here with the results instead of creating a new thread as we can keep all replies together.

 

Thanks

Sam


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mrgeumpy152
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Message 15 of 30
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Re: Really slow BB speed nowhere near my 200mb

Ok and last night and this morning it's still doing it Ookla speedtest this morning

https://www.speedtest.net/my-result/d/a464973e-63da-4d07-b9d6-b7c2b6e73bcf

Results for Modem mode

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000006.940256 qam21
23230000006.540256 qam24
33150000006.540256 qam23
43070000006.840256 qam22
52910000006.540256 qam20
62830000006.540256 qam19
72750000006.640256 qam18
82670000006.640256 qam17
92590000006.440256 qam16
10251000000640256 qam15
11243000000640256 qam14
122350000006.140256 qam13
132270000006.140256 qam12
142190000006.440256 qam11
152110000006.540256 qam10
162030000006.840256 qam9
171950000006.940256 qam8
181870000006.940256 qam7
19179000000740256 qam6
201710000007.140256 qam5
211630000007.440256 qam4
221550000007.440256 qam3
231470000007.440256 qam2
241390000007.640256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked40.350
3Locked40.300
4Locked40.360
5Locked40.340
6Locked40.340
7Locked40.330
8Locked40.350
9Locked40.360
10Locked40.900
11Locked40.340
12Locked40.320
13Locked40.350
14Locked40.340
15Locked40.950
16Locked40.350
17Locked40.350
18Locked40.360
19Locked40.340
20Locked40.3180
21Locked40.340
22Locked40.960
23Locked40.350
24Locked40.300
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mrgeumpy152
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Message 16 of 30
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Re: Really slow BB speed nowhere near my 200mb

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000043512064 qam6
24620000043.3512064 qam5
32580000042.3512064 qam8
43260000042.8512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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mrgeumpy152
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Message 17 of 30
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Re: Really slow BB speed nowhere near my 200mb

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxl20016u-b.cm



Primary Downstream Service Flow

SFID11710
Max Traffic Rate230000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID11709
Max Traffic Rate12700000
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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mrgeumpy152
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Message 18 of 30
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Re: Really slow BB speed nowhere near my 200mb

Network Log

Time Priority Description

2018-12-17 14:36:31.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:39.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-19 07:35:26.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 13:01:22.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 18:19:33.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-23 20:30:22.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-28 03:18:42.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-29 07:57:05.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-29 18:31:41.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-02 09:49:18.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:38.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-05 09:05:46.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-06 04:31:13.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-07 23:11:49.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 10:40:53.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-08 11:39:22.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-09 21:38:37.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:30.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:30.00Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:44.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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mrgeumpy152
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Message 19 of 30
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Re: Really slow BB speed nowhere near my 200mb

Really annoying now as all last night kept rubberbanding whilst gaming 

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mrgeumpy152
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Message 20 of 30
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Re: Really slow BB speed nowhere near my 200mb

Oh and i have created the Broadband Monitor thingymajig as well

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