c133 Error code

[Tarkustank]

I’ve been putting up with this problem almost weekly for the last 18 months. TiVo v6 box. Wired into router. Just gone out again. Reset box from the settings menu. Back up. Had difficulties all through lockdown because VM lost internet intermittently (I know this because my phone went to 4G) so I lost my work vpn connection. PC wired to router.  No flashing lights on router usually but occasionally it rebooted itself. Location Wirral. 

[japitts · Accepted solution]

Better to start your own post than add to someone elses, I've done it for you 😉 

The V6 uses your home broadband, and it sounds like you're saying that is regularly failing, which in turn is impacting all your connected devices. Of which your V6 is one.

If so...then it's a broadband fault that needs rectifying and we can move your post to the broadband board where you're likely to get a better response.

Can you confirm your fault symptoms?

[Tarkustank]

Hey Jappits,

I confirm that the broadband dips out fairly frequently and whenever I check there are no known faults in the area. No problem with the speed most of the time 

cheers

[japitts]

I will assume therefore, that all your connected devices are equally affected and that this is a broadband fault rather than a V6 problem. I've moved your post to the broadband board where other users more familiar with that side are likely to pick this up.

But as a starter for six...

As a starter for six...

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[jbrennand]

As well as checking the area faults - try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

[Tarkustank]

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	10.3	36	256 qam	25
2	202750000	7	40	256 qam	9
3	210750000	6.9	40	256 qam	10
4	218750000	6.6	40	256 qam	11
5	226750000	6.4	38	256 qam	12
6	234750000	6.4	38	256 qam	13
7	242750000	6.3	38	256 qam	14
8	250750000	6.5	38	256 qam	15
9	258750000	7	38	256 qam	16
10	266750000	7.1	38	256 qam	17
11	274750000	7.3	38	256 qam	18
12	282750000	7.5	38	256 qam	19
13	290750000	8.1	37	256 qam	20
14	298750000	8.8	37	256 qam	21
15	306750000	9.3	36	256 qam	22
16	314750000	9.8	36	256 qam	23
17	322750000	10	36	256 qam	24
18	338750000	10.3	37	256 qam	26
19	346750000	10	37	256 qam	27
20	354750000	9.6	37	256 qam	28
21	362750000	9.4	38	256 qam	29
22	370750000	9	38	256 qam	30
23	378750000	9	38	256 qam	31
24	386750000	8.9	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	13671	133817
2	Locked	40.3	11045	138761
3	Locked	40.3	7611	133923
4	Locked	40.3	10490	111695
5	Locked	38.9	10937	110458
6	Locked	38.6	12351	123574
7	Locked	38.9	14234	111628
8	Locked	38.9	14147	121834
9	Locked	38.9	12789	125754
10	Locked	38.9	10037	131019
11	Locked	38.6	9060	135570
12	Locked	38.9	9339	135551
13	Locked	37.6	9505	129897
14	Locked	37.3	15579	144320
15	Locked	36.3	11027	146638
16	Locked	36.6	12095	132999
17	Locked	36.3	11999	141436
18	Locked	37.3	12320	136179
19	Locked	37.6	12953	150295
20	Locked	37.6	12544	157356
21	Locked	38.6	11830	145325
22	Locked	38.6	10259	147386
23	Locked	38.6	14827	133760
24	Locked	38.6	25236	128040

[Tarkustank]

Second

• atus
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	41.8	5120	64 qam	3
2	25800000	41.8	5120	32 qam	4
3	39400000	41.8	5120	64 qam	2
4	46200000	41.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	40	0
2	ATDMA	0	0	33	0
3	ATDMA	0	0	28	0
4	ATDMA	0	0	28	0

[Tarkustank]

Third

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	.iyewrkldJKDHSUBsgvca6983

Primary Downstream Service Flow

SFID	276
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	275
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Tarkustank]

Last

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time Priority Description

01/12/2021 15:05:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 09:35:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:14:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 07:18:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 04:26:23	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 04:26:23	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Thanks in advance

[Tarkustank]

I have a Sam’s knows white box. I receive monthly reports. Usually good. I’ll see if I have one saved and send the screen grabs

cheers

neil