on 29-11-2021 22:01
I’ve been putting up with this problem almost weekly for the last 18 months. TiVo v6 box. Wired into router. Just gone out again. Reset box from the settings menu. Back up. Had difficulties all through lockdown because VM lost internet intermittently (I know this because my phone went to 4G) so I lost my work vpn connection. PC wired to router. No flashing lights on router usually but occasionally it rebooted itself. Location Wirral.
Answered! Go to Answer
on 29-11-2021 22:31
Better to start your own post than add to someone elses, I've done it for you 😉
The V6 uses your home broadband, and it sounds like you're saying that is regularly failing, which in turn is impacting all your connected devices. Of which your V6 is one.
If so...then it's a broadband fault that needs rectifying and we can move your post to the broadband board where you're likely to get a better response.
Can you confirm your fault symptoms?
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on 29-11-2021 22:31
Better to start your own post than add to someone elses, I've done it for you 😉
The V6 uses your home broadband, and it sounds like you're saying that is regularly failing, which in turn is impacting all your connected devices. Of which your V6 is one.
If so...then it's a broadband fault that needs rectifying and we can move your post to the broadband board where you're likely to get a better response.
Can you confirm your fault symptoms?
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on 30-11-2021 19:51
Hey Jappits,
I confirm that the broadband dips out fairly frequently and whenever I check there are no known faults in the area. No problem with the speed most of the time
cheers
on 30-11-2021 20:59
I will assume therefore, that all your connected devices are equally affected and that this is a broadband fault rather than a V6 problem. I've moved your post to the broadband board where other users more familiar with that side are likely to pick this up.
But as a starter for six...
As a starter for six...
1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.
2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.
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on 30-11-2021 21:16
on 01-12-2021 15:20
1 | 330750000 | 10.3 | 36 | 256 qam | 25 |
2 | 202750000 | 7 | 40 | 256 qam | 9 |
3 | 210750000 | 6.9 | 40 | 256 qam | 10 |
4 | 218750000 | 6.6 | 40 | 256 qam | 11 |
5 | 226750000 | 6.4 | 38 | 256 qam | 12 |
6 | 234750000 | 6.4 | 38 | 256 qam | 13 |
7 | 242750000 | 6.3 | 38 | 256 qam | 14 |
8 | 250750000 | 6.5 | 38 | 256 qam | 15 |
9 | 258750000 | 7 | 38 | 256 qam | 16 |
10 | 266750000 | 7.1 | 38 | 256 qam | 17 |
11 | 274750000 | 7.3 | 38 | 256 qam | 18 |
12 | 282750000 | 7.5 | 38 | 256 qam | 19 |
13 | 290750000 | 8.1 | 37 | 256 qam | 20 |
14 | 298750000 | 8.8 | 37 | 256 qam | 21 |
15 | 306750000 | 9.3 | 36 | 256 qam | 22 |
16 | 314750000 | 9.8 | 36 | 256 qam | 23 |
17 | 322750000 | 10 | 36 | 256 qam | 24 |
18 | 338750000 | 10.3 | 37 | 256 qam | 26 |
19 | 346750000 | 10 | 37 | 256 qam | 27 |
20 | 354750000 | 9.6 | 37 | 256 qam | 28 |
21 | 362750000 | 9.4 | 38 | 256 qam | 29 |
22 | 370750000 | 9 | 38 | 256 qam | 30 |
23 | 378750000 | 9 | 38 | 256 qam | 31 |
24 | 386750000 | 8.9 | 38 | 256 qam | 32 |
1 | Locked | 36.6 | 13671 | 133817 |
2 | Locked | 40.3 | 11045 | 138761 |
3 | Locked | 40.3 | 7611 | 133923 |
4 | Locked | 40.3 | 10490 | 111695 |
5 | Locked | 38.9 | 10937 | 110458 |
6 | Locked | 38.6 | 12351 | 123574 |
7 | Locked | 38.9 | 14234 | 111628 |
8 | Locked | 38.9 | 14147 | 121834 |
9 | Locked | 38.9 | 12789 | 125754 |
10 | Locked | 38.9 | 10037 | 131019 |
11 | Locked | 38.6 | 9060 | 135570 |
12 | Locked | 38.9 | 9339 | 135551 |
13 | Locked | 37.6 | 9505 | 129897 |
14 | Locked | 37.3 | 15579 | 144320 |
15 | Locked | 36.3 | 11027 | 146638 |
16 | Locked | 36.6 | 12095 | 132999 |
17 | Locked | 36.3 | 11999 | 141436 |
18 | Locked | 37.3 | 12320 | 136179 |
19 | Locked | 37.6 | 12953 | 150295 |
20 | Locked | 37.6 | 12544 | 157356 |
21 | Locked | 38.6 | 11830 | 145325 |
22 | Locked | 38.6 | 10259 | 147386 |
23 | Locked | 38.6 | 14827 | 133760 |
24 | Locked | 38.6 | 25236 | 128040 |
on 01-12-2021 15:22
Second
1 | 32600000 | 41.8 | 5120 | 64 qam | 3 |
2 | 25800000 | 41.8 | 5120 | 32 qam | 4 |
3 | 39400000 | 41.8 | 5120 | 64 qam | 2 |
4 | 46200000 | 41.8 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 40 | 0 |
2 | ATDMA | 0 | 0 | 33 | 0 |
3 | ATDMA | 0 | 0 | 28 | 0 |
4 | ATDMA | 0 | 0 | 28 | 0 |
on 01-12-2021 15:23
Third
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | .iyewrkldJKDHSUBsgvca6983 |
SFID | 276 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 275 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 01-12-2021 15:24
Last
01/12/2021 15:05:55 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 09:35:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 06:15:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 06:15:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 06:15:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 06:15:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 06:14:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 03:33:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 03:33:10 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 03:33:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 03:33:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 03:33:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 03:33:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/11/2021 07:18:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/11/2021 04:26:23 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/11/2021 04:26:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 17:30:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 17:30:10 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 17:30:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/11/2021 17:30:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Thanks in advance
on 01-12-2021 15:26
I have a Sam’s knows white box. I receive monthly reports. Usually good. I’ll see if I have one saved and send the screen grabs
cheers
neil