Why has Virgin's customer service gone so bad?

[billy4510]

just like there broadband buffring all the time then they brag about how good there stuff is then try to sell you boosters what a koke

[japitts]

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@billy4510 wrote:

just like there broadband buffring all the time then they brag about how good there stuff is then try to sell you boosters what a koke

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@billy4510 

I see this is your first post on here, try starting a new thread in the broadband or WiFi boards and you can likely get some help with your issues.

WiFi support would be a good place to start.

[billy4510]

i have tried everything nothing works wired and wifi buffer

[jbrennand]

What have you tried? What equipment do you have? What do the various Hub lights show/do?

Have you checked for known issues on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level

[Alex_RM]

Hi billy4510,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've been experiencing some issues with your connection. 

Are you able to answer the questions from jbrennand?

Alex_Rm