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Re: Hub 5 upgrade…. Only had hub 4 8 days

gsudhi
Joining in

I recently moved to Virgin media from Sky for better broadband speed. I rang up Virgin looking for the 1Gig deal and I was told that I am opting for their top package. However I made the order online and I was sent a Hub 4 instead of a Hub 5. I am disappointed as I dont get the bandwidth or reach of wifi in to the far corners of the first floor. One of the reasons for moving to Virgin was to enjoy the benefits of Wifi 6 which Hub 5 supports. 

I rang up customer service to request the change to Hub 5 but I get thrown from one person to another and with no joy from multiple representatives. Really disappointed that they are offering me 2 wifi smart hubs to improve the range of the Hub 5. 

I hope Virgin media starts supplying appropriate equipment to customers who really need a faster broadband service with longer reach. 

10 REPLIES 10

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good afternoon @gsudhi

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have been having some issues with your services. 

 

I have managed to locate your account and I can see that you have an SNR issues in your area, this is due to be resolved on the 05/01/22. 

 

Kind regards,

Zak_M