Continuous Issues With Noisy Line, Multiple Visits Haven't Solved

[Krust1]

I’ve been having exactly the same issues. So far they have tried a new hub, new internal wiring and a new cable from the street.

Nothing seems to resolve the issue but what’s making it harder is when you reboot the hub the connection will be fine for a few hours.

Three engineers have been so far another is coming Saturday, if he fails to find / fix the issue I’m cancelling my contract.

 

[Nathan_B]

Hi there @Krust1 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with your connection, I can certainly understand the frustration with this being an ongoing issue 😔 Has the engineer visit now taken place? If so, what was advised?

If you need any further help, please let us know. We're always happy to help.

Regards

Nathan

[Krust1]

Yes the engineer was amazing and sorted everything!

He did a complete rewire and I now have fibre to the premises, this has sorted all the issues I was having and I’m now future proofed for the upcoming upgrades later on this year. 😜

I’m more than happy, it’s a shame it’s taken so long to resolve but it’s finally fixed!

[Krust1]

 

[Tom_W1]

Hi @Krust1 thanks for your reply here - that's great news!

If you are having any further issues, please don't hesitate to let us know 😊

I know you've posted a BQM which seems to indicate some instability but please let us know if this hasn't settled down since your post on Sunday.

Many thanks

[Krust1]

Everything is fine now, the blip on the BQM is a power cut.

[Matthew_ML]

Hey Krust1, thank you for reaching out and I am really happy to hear this.

Them are some really wonderful speeds, please do feel free to reach out if you ever need anything from us in the near future. Thanks