on 26-03-2020 10:13
I am no genius with internet, but one random day my internet on games has been around 30ms, until one day i find it randomly jumps between lowest 60 - 255ms and only ever gets back to 30ms really late at night. I used pingplotted and pinged my IP address and this what came up. It is so frustrating because this issue has came out of nowhere. I use ethernet but this problem is also on every other device in my house and has just started happening
on 26-03-2020 14:08
Trying again
Acquired Downstream Channel (Hz) | 371000000 | Locked |
Ranged Upstream Channel (Hz) | 32600000 | Locked |
Provisioning State | Online |
1 | 371000000 | 0.2 | 38 | 256 qam | 26 |
2 | 195000000 | 1.5 | 38 | 256 qam | 8 |
3 | 203000000 | 1 | 38 | 256 qam | 9 |
4 | 211000000 | 0.9 | 38 | 256 qam | 10 |
5 | 219000000 | 0.4 | 38 | 256 qam | 11 |
6 | 227000000 | 0 | 38 | 256 qam | 12 |
7 | 235000000 | 0 | 38 | 256 qam | 13 |
8 | 243000000 | -0.5 | 38 | 256 qam | 14 |
9 | 251000000 | 0 | 38 | 256 qam | 15 |
10 | 259000000 | 0.5 | 38 | 256 qam | 16 |
11 | 267000000 | 0 | 38 | 256 qam | 17 |
12 | 275000000 | 0.2 | 38 | 256 qam | 18 |
13 | 283000000 | 0 | 38 | 256 qam | 19 |
14 | 291000000 | -0.5 | 38 | 256 qam | 20 |
15 | 299000000 | 0.2 | 38 | 256 qam | 21 |
16 | 307000000 | 0.4 | 38 | 256 qam | 22 |
17 | 315000000 | 0 | 38 | 256 qam | 23 |
18 | 323000000 | 0.5 | 38 | 256 qam | 24 |
19 | 363000000 | 0.9 | 38 | 256 qam | 25 |
20 | 379000000 | -0.2 | 38 | 256 qam | 27 |
21 | 387000000 | -0.4 | 38 | 256 qam | 28 |
22 | 395000000 | -0.2 | 38 | 256 qam | 29 |
23 | 403000000 | -0.5 | 38 | 256 qam | 30 |
24 | 411000000 | -0.5 | 38 | 256 qam | 31 |
1 | Locked | 38.9 | 234 | 0 |
2 | Locked | 38.9 | 178 | 0 |
3 | Locked | 38.9 | 263 | 0 |
4 | Locked | 38.6 | 114 | 0 |
5 | Locked | 38.9 | 211 | 0 |
6 | Locked | 38.9 | 337 | 0 |
7 | Locked | 38.9 | 176 | 0 |
8 | Locked | 38.9 | 183 | 0 |
9 | Locked | 38.9 | 285 | 0 |
10 | Locked | 38.9 | 281 | 0 |
11 | Locked | 38.9 | 406 | 0 |
12 | Locked | 38.9 | 251 | 0 |
13 | Locked | 38.9 | 274 | 0 |
14 | Locked | 38.9 | 430 | 0 |
15 | Locked | 38.9 | 425 | 0 |
16 | Locked | 38.9 | 298 | 0 |
17 | Locked | 38.9 | 361 | 0 |
18 | Locked | 38.9 | 247 | 0 |
19 | Locked | 38.9 | 308 | 0 |
20 | Locked | 38.6 | 302 | 0 |
21 | Locked | 38.9 | 259 | 0 |
22 | Locked | 38.6 | 427 | 0 |
23 | Locked | 38.6 | 274 | 3 |
24 | Locked | 38.9 | 139 | 0 |
on 26-03-2020 14:09
on 26-03-2020 14:11
1 | 32600000 | 4.125 | 5120 | 32 qam | 5 |
2 | 39400000 | 4.125 | 5120 | 64 qam | 4 |
3 | 46200000 | 4.125 | 5120 | 64 qam | 3 |
4 | 53700000 | 4.225 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 26-03-2020 14:12
Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | ldJKDHSUBsgvca69834ncxv9873254k;f |
SFID | 31066 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 31065 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 26-03-2020 14:13
Logs
Network Log
Time Priority Description
19/03/2020 19:39:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/03/2020 10:06:26 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/03/2020 04:20:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/03/2020 19:54:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/03/2020 19:54:55 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/03/2020 08:23:50 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/03/2020 23:37:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/03/2020 20:52:48 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/03/2020 19:57:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/03/2020 17:32:41 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/03/2020 19:01:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/03/2020 08:59:31 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/03/2020 08:59:31 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2020 04:05:53 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2020 10:26:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2020 18:09:33 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2020 18:09:33 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2020 18:08:17 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2020 18:08:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2020 15:32:9 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 26-03-2020 14:15
Hi again Mike, don't know if that lot got through. I could copy it all to a word doc and mail it if required. doesn't seem as though the reply function is too good at handling this data.
on 26-03-2020 14:51
Your Hub data is good except one of your Upstream channels is at 32 QAM instead of 64.
Go back into that Tab and click Refresh Data and see if it goes back to 64.
on 26-03-2020 14:54
Your BQM is awful.
There is a definite problem somewhere so you can try phoning it in or wait here for one of the VM Staff to pick up the thread, someone should be along within a couple of days.
Don't bump your thread; it doesn't get answered any quicker.
on 26-03-2020 15:42
Hi again, did data refresh, looks the same
pstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 4.125 | 5120 | 32 qam | 5 |
2 | 39400000 | 4.125 | 5120 | 64 qam | 4 |
3 | 46200000 | 4.125 | 5120 | 64 qam | 3 |
4 | 53700000 | 4.225 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 26-03-2020 15:48