on 20-08-2021 06:20
Note I made a subject about 10 hours ago, and it never appeared, not sure if I disconnected at the time of posting, so if my other one shows up moderators feel free to delete it.
Let me preface by saying that I've contacted customer service on the phone twice.
First time the guy was very unhelpful and tried to sell me a higher package for 15 minutes instead of helping with my issue and when I actually pushed back against the upselling he decided to do a "test" that lasted of all of 30 seconds and tell me it should be fine and then ended the call.
The second time was a bit more helpful, but didn't actually help with anything. This was today, and I'm still getting drop-outs and low upload speeds.
These issues have been going on for close to 3 weeks, maybe a month now. I do a lot of video call teaching, so it's pretty vital for me to have a decent upload. If you need me to provide everything else, then let me know.
ownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -5.2 | 37 | 256 qam | 1 |
2 | 147000000 | -5.4 | 38 | 256 qam | 2 |
3 | 155000000 | -5.4 | 37 | 256 qam | 3 |
4 | 163000000 | -5.7 | 37 | 256 qam | 4 |
5 | 171000000 | -6 | 38 | 256 qam | 5 |
6 | 179000000 | -6.2 | 38 | 256 qam | 6 |
7 | 187000000 | -6.4 | 38 | 256 qam | 7 |
8 | 195000000 | -6.7 | 37 | 256 qam | 8 |
9 | 203000000 | -7.2 | 37 | 256 qam | 9 |
10 | 211000000 | -7.5 | 37 | 256 qam | 10 |
11 | 219000000 | -7.7 | 34 | 256 qam | 11 |
12 | 227000000 | -8 | 33 | 256 qam | 12 |
13 | 235000000 | -8.5 | 37 | 256 qam | 13 |
14 | 243000000 | -9 | 37 | 256 qam | 14 |
15 | 251000000 | -9 | 37 | 256 qam | 15 |
16 | 259000000 | -9.2 | 37 | 256 qam | 16 |
17 | 267000000 | -9.4 | 37 | 256 qam | 17 |
18 | 275000000 | -9.7 | 37 | 256 qam | 18 |
19 | 283000000 | -10 | 37 | 256 qam | 19 |
20 | 291000000 | -10 | 37 | 256 qam | 20 |
21 | 299000000 | -10 | 36 | 256 qam | 21 |
22 | 307000000 | -10.2 | 36 | 256 qam | 22 |
23 | 315000000 | -10.5 | 36 | 256 qam | 23 |
24 | 323000000 | -10.7 | 36 | 256 qam | 24 |
Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 626006 | 182586 |
2 | Locked | 38.6 | 116422 | 15212 |
3 | Locked | 37.6 | 353389 | 80863 |
4 | Locked | 37.6 | 629877 | 172849 |
5 | Locked | 38.6 | 16127 | 4413 |
6 | Locked | 38.6 | 445241 | 92393 |
7 | Locked | 38.6 | 196237 | 30141 |
8 | Locked | 37.6 | 16494 | 115 |
9 | Locked | 37.6 | 4328 | 114 |
10 | Locked | 37.6 | 3393 | 104 |
11 | Locked | 34.3 | 37482 | 206 |
12 | Locked | 33.4 | 276174 | 141 |
13 | Locked | 37.6 | 9873 | 74 |
14 | Locked | 37.3 | 1759 | 59 |
15 | Locked | 37.3 | 742 | 60 |
16 | Locked | 37.3 | 913 | 54 |
17 | Locked | 37.3 | 10480 | 60 |
18 | Locked | 37.6 | 2088 | 44 |
19 | Locked | 37.3 | 758 | 52 |
20 | Locked | 37.3 | 474 | 62 |
21 | Locked | 36.6 | 1998 | 65 |
22 | Locked | 36.6 | 624 | 62 |
23 | Locked | 36.3 | 325 | 75 |
24 | Locked | 36.3 | 366 | 110 |
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 46.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 45 | 5120 | 64 qam | 4 |
3 | 46200000 | 45.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 45.8 | 5120 | 64 qam | 2 |
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
20/08/2021 02:46:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 21:22:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 19:37:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 19:37:31 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 19:25:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 19:25:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 19:22:7 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 19:17:53 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 18:18:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:14:15 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:13:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:11:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:10:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:10:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:08:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:06:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:06:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:06:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:04:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/08/2021 16:04:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 03-09-2021 11:10