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michael121
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Message 21 of 27
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Re: Random Hub 3 Restarting

I have ran a trace when i have no access and got the following result

Unable to resolve target system name www.google.co.uk

 

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Forum Team (Retired) Emma_E
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Message 22 of 27
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Re: Random Hub 3 Restarting

Hi michael121, 

 

Thanks for getting back in touch, the TBB, doesn't seem too unusual. 

 

I cannot see the Trace though the link just takes us to Google, can you re-try please? 

 

Many thanks

 

Emma

 


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michael121
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Message 23 of 27
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Re: Random Hub 3 Restarting

Hey thanks for the reply,

That is the trace, when the internet is down and once i have entered tracert www.google.co.uk i get the reply  Unable to resolve target system name www.google.co.uk 

Sorry for the confusion

Regards Michael

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michael121
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Message 24 of 27
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Re: Random Hub 3 Restarting

Just a quick update now my internet speed is half of what i normally get at around 120-170mbps when before i would get the full 350 and over also my ping time has jumped from 2-4ms to 15-34ms. I did as on a private message but did not get a reply i have a recording of the internet dropping but i dont know the best way to get it to yourselves so if you could let me know.

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michael121
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Message 25 of 27
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Re: Random Hub 3 Restarting

I have just uploaded the videos to youtube / private so here are the links. This on shows no internet https://youtu.be/4DH8-Lu0xUQ And this one shows the shocking slow speed even though i am paying for 350 https://youtu.be/sw5DCquIjOI

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Forum Team (Retired) Heather_J
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Message 26 of 27
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Re: Random Hub 3 Restarting

Hey michael121, 

Thanks for keeping in touch 🙂

I've tested your network this evening and I also can't find any immediate faults. I'm happy to send you a replacement Hub to try if you like. 

Speak soon, 

Take care. 

Heather_J

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michael121
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Message 27 of 27
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Re: Random Hub 3 Restarting

Hey,

Just thought i would update you with the link to a new BQM because when i changed hub the old one stopped working.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/90453c6b909db271626652458ab0993f4a654556
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