It has now been nearly 2 months since I first got a response on here, Internet is still the same, had 4 scheduled engineer visits. The first person was useless, 2nd one has been the best help so far organised a cable repull to happen at later time. Since then I have had two appointments for said repull, one was scheduled for 25/02/21 and nobody turned up to this, no text to say it had been rescheduled. No apology for having to waste time being at home from work for something they had no intention of doing. After chasing up the no show appointment I was told it had been done, even though I'm 100% sure it hadn't, and then I got a text to tell me it had been rescheduled 8 days after it had supposed to have been happening.
The second scheduled visit was due to happen on the 19/03/21 and alas another day of no wages lost for someone not to show up a second time.no message or apology again.
Why is it taking so long for a repull? Why is it you can efficiently install these cables in new customers homes but can't repull the same cable for an existing customer in the same manner.
I have been paying for substandard Internet for months now at the price functional Internet would cost. and it doesn't look like it will be resolved by this company any time soon.
I feel I will be left with no other choice but to leave in the near future.