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KennellyA
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RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

Good evening, 

Recently I have been experiencing agonizing internet issues (even more so when it happens mid kill streak on Call Of Duty). I have been experiencing intermittent disconnection on all devices wired and unwired, rendering most tasks involving the internet painful at best.

I have checked all my coax wires to my Hub 3.0 and they are all tight, I have tried the pin dot reboot on my hub but to no avail. I have scouted other threads and learned I needed to check my hub for the network log, just not too internet savvy to understand what a lot of it is, so posting it here in hopes of someone shredding light on what could be causing my issues. (from observation from other threads it is the wiring from the cabinet to my house). 

I will post my downstream and upstream pages and extra info in the following few posts as I can not fit it all on here

Network LogTime Priority Description
26/01/2021 03:19:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 03:19:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 03:15:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 03:15:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 03:15:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 03:15:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 02:59:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 02:59:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 02:21:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 02:21:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 01:43:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 01:43:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 00:24:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 00:24:4criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 23:18:30Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 23:18:30criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 22:34:27Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 22:34:27criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 22:34:26Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 22:34:26criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

If anyone could offer some more information on these errors I would be eternally grateful.

Many thanks,

Alex

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KennellyA
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500005.838256 qam21
21867500005.638256 qam7
31947500005.840256 qam8
42027500005.940256 qam9
52107500005.940256 qam10
62187500005.940256 qam11
72267500005.840256 qam12
82347500005.638256 qam13
92427500005.540256 qam14
102507500005.440256 qam15
112587500005.640256 qam16
122667500005.640256 qam17
132747500005.840256 qam18
142827500005.640256 qam19
152907500005.638256 qam20
163067500005.840256 qam22
173147500005.540256 qam23
18322750000638256 qam24
194027500004.838256 qam25
204107500004.538256 qam26
214187500004.538256 qam27
224267500004.138256 qam28
234347500004.438256 qam29
24442750000438256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9704923088
2Locked38.91269930497
3Locked40.31222832607
4Locked40.31187135940
5Locked40.91039138382
6Locked40.3801133606
7Locked40.3860435274
8Locked38.9862135236
9Locked40.9841334998
10Locked40.9877930996
11Locked40.3805434189
12Locked40.3802437097
13Locked40.9710633565
14Locked40.3802730140
15Locked38.9672431679
16Locked40.3696931530
17Locked40.3669434861
18Locked38.9561632908
19Locked38.6522931331
20Locked38.6540032335
21Locked38.9539541732
22Locked38.6607032918
23Locked38.9543831271
24Locked38.6497729754

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000043512064 qam2
24620000043.8512064 qam1
32580001042.3512064 qam4
43260000042.8512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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KennellyA
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

Also I have set up a broadband quality monitor, and this is what it looks like in the past 24 hours (you can clearly see when I went to bed and have been at work all day haha)

If I can provide any more information please let me know.

5F53wxN

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Andruser
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

When was the hub last rebooted?  Asking because that sets error counts to zero.  And have you tried a pinhole reset?

The BQM shows some weird spikes, but for the most part is OK, but the network log confirms that you're having repeated dropouts.

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KennellyA
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

The hub was switched off for 10 minutes either yesterday or the day before I can't quite remember which day I did this on apologies, and I have been having these issues for a few weeks and just put it down to increased traffic due to lockdowns etc, I tried the pinhole reset when I first experience problems not long before Christmas, I hope this helps

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KennellyA
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

hWMxM6j.png

 

the dropouts have been extra bad today 😞 any suggestions on how to resolve this problem?

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Andruser
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

I've flagged that for the forum staff to advise, as I'm out of ideas.  One thing we've seen before has been isolated wifi devices causing similar spikes, but I can't say whether that would apply for you.

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KennellyA
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

Thank you for taking the time to read it all anyway and I appreciate your help, hopefully i can get to the bottom of what is causing this

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Zak_M
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Re: RCS Partial Service/SYNC Timing Synchronization failure - Asssistance needed

Good morning @KennellyA 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with drop outs. 

 

So that I can take a further look into this I am going to need to drop you a PM. 

 

Kind regards,

Zak_M

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