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Mybaby04
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Problems with broadband

Help , my son is a very keen gamer , Internet slow , dropping out , nothing works please help ! 

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stevedh2
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Re: Problems with broadband

1st question, is your son connected wired or via wifi, if via wifi, does he have the same problem wired ?

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Forum Team
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Re: Problems with broadband

Hi Mybaby04,

Welcome to the Community!

Really sorry to hear you're experiencing speed issues.

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003699635). Our technicians are working to get this resolved and have set a review date of 28th June 2017.

I'm really sorry for any inconvenience this may cause.

All the best

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Mybaby04
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Re: Problems with broadband

Hello via wifi , we did try wired but the problem was the same
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Mybaby04
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Re: Problems with broadband

I was told that this would be fixed by 29/3 /17
This has been going on for 2 years , when does my contract end ?
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