on 02-01-2022 17:02
We upgraded from M100 to 350 fibre on the 23rd Dec, and it finally took effect on new year's eve. Ever since the 23rd, Internet is cutting out, TV shows being streamed are buffering, and online gaming is impossible. Speed tests on multiple devices show anywhere from 60-220 download and 12-40 upload. Download hasn't been even close to hitting what we should get on the new package.
When I use discord and try to play a game on my pc, I instantly lose connection to the servers and discord ping shoots up to 5000. It completely drains the WiFi for the whole house too.
For reference, we were sent a new WiFi pod that is in my room, cabled into my gaming pc.
Ive rang multiple times over the last few days and had absolutely no help. Been promised and guaranteed that it will work after I reset the router 3 times today. Still nothing.
We have a technician booked now for the 7th Jan, but between now and then, what can I do to be able to at least use discord?
There is, in my mind at least, no logical reason we should be getting 200 download but at the same time, unable to connect to anything.
on 02-01-2022 18:58
on 05-01-2022 08:53
Hi elle__tay. Thanks for posting and welcome to our community
Sorry to hear your connection is frequently dropping. Has a change of hub came with this upgrade?
Regards
Lee_R
on 05-01-2022 13:38
Hi, thank you for your reply.
I will definitely try this, however, our services have been down in the area for 2 days now and the estimated fix time keeps moving! Once we're back up and running, I'll give this a try.
Also, the problems are on both wireless and cabled connections. The hub lights are normal.
The whole thing is very strange. We were supposed to have a technician coming tomorrow, but I fear I will have to cancel this due to the area outage as I doubt there'll be much they can do at this time.
Thank you
on 05-01-2022 13:40
Hi, thank you for your reply.
No, we have kept the same hub. The only new thing we were sent was a WiFi pod.
Thanks
on 08-01-2022 09:41
Hi Elle, thank you for getting back to us.
From your initial posts i can see that your technicians appointment should have now taken place - how did it go?
Have your issues been resolved?
Let us know if you are still having issues and we will do our best to support you.
All the best.