Pre and Post RS errors since work in area

[Robinio]

Hi all,

VM did some work in the area last week, since then we've had patchy internet. Upload speeds range from 2 to 6Mpbs instead of the 33Mbps it used to be, download is around 130MBps instead of 350.

I rebooted everything this morning, for a short time the speeds improved, now they're back to being poor and I'm experiencing packet loss in games, etc.

Is this going to require an engineer to resolve  do you think?

Here's the modem info:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	171000000	5.5	38	256 qam	5
2	139000000	4.9	38	256 qam	1
3	147000000	5	38	256 qam	2
4	155000000	5.3	38	256 qam	3
5	163000000	5.4	38	256 qam	4
6	179000000	5.6	38	256 qam	6
7	187000000	5.9	38	256 qam	7
8	195000000	5.9	38	256 qam	8
9	203000000	6	38	256 qam	9
10	211000000	5.5	38	256 qam	10
11	219000000	5.8	38	256 qam	11
12	227000000	5.8	38	256 qam	12
13	235000000	6	38	256 qam	13
14	243000000	5.8	38	256 qam	14
15	251000000	6.1	38	256 qam	15
16	259000000	6.1	38	256 qam	16
17	267000000	6.4	38	256 qam	17
18	275000000	6.3	38	256 qam	18
19	283000000	6.6	38	256 qam	19
20	291000000	6.6	38	256 qam	20
21	299000000	7	38	256 qam	21
22	307000000	7	38	256 qam	22
23	315000000	7.4	38	256 qam	23
24	323000000	7.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	24243	130804
2	Locked	38.6	7025118	2643051
3	Locked	38.6	294437	178747
4	Locked	38.6	4953374	175427
5	Locked	38.6	7960201	1627044
6	Locked	38.6	7907139	953080
7	Locked	38.6	3231886	0
8	Locked	38.6	9371	0
9	Locked	38.6	7825	0
10	Locked	38.9	10534	0
11	Locked	38.6	10470	0
12	Locked	38.6	10694	0
13	Locked	38.9	7575	0
14	Locked	38.6	7225	0
15	Locked	38.6	5109	0
16	Locked	38.9	4234	0
17	Locked	38.9	2309	0
18	Locked	38.6	1677	0
19	Locked	38.9	818	0
20	Locked	38.6	684	0
21	Locked	38.9	423	0
22	Locked	38.6	335	0
23	Locked	38.9	211	0
24	Locked	38.9	128	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	48	5120	64 qam	3
2	39400021	48	5120	64 qam	4
3	53700031	48	5120	64 qam	2
4	60299981	48	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

Network Log

Time Priority Description

20/02/2022 18:38:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 18:31:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 18:31:34	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 17:53:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 17:49:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 16:05:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 16:00:6	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 11:56:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 11:55:42	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 09:08:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 08:46:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 08:28:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 08:16:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 23:35:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 23:28:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 20:13:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 20:12:51	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 20:06:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 20:03:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2022 19:08:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;