on 20-02-2022 18:56
Hi all,
VM did some work in the area last week, since then we've had patchy internet. Upload speeds range from 2 to 6Mpbs instead of the 33Mbps it used to be, download is around 130MBps instead of 350.
I rebooted everything this morning, for a short time the speeds improved, now they're back to being poor and I'm experiencing packet loss in games, etc.
Is this going to require an engineer to resolve do you think?
Here's the modem info:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 171000000 | 5.5 | 38 | 256 qam | 5 |
2 | 139000000 | 4.9 | 38 | 256 qam | 1 |
3 | 147000000 | 5 | 38 | 256 qam | 2 |
4 | 155000000 | 5.3 | 38 | 256 qam | 3 |
5 | 163000000 | 5.4 | 38 | 256 qam | 4 |
6 | 179000000 | 5.6 | 38 | 256 qam | 6 |
7 | 187000000 | 5.9 | 38 | 256 qam | 7 |
8 | 195000000 | 5.9 | 38 | 256 qam | 8 |
9 | 203000000 | 6 | 38 | 256 qam | 9 |
10 | 211000000 | 5.5 | 38 | 256 qam | 10 |
11 | 219000000 | 5.8 | 38 | 256 qam | 11 |
12 | 227000000 | 5.8 | 38 | 256 qam | 12 |
13 | 235000000 | 6 | 38 | 256 qam | 13 |
14 | 243000000 | 5.8 | 38 | 256 qam | 14 |
15 | 251000000 | 6.1 | 38 | 256 qam | 15 |
16 | 259000000 | 6.1 | 38 | 256 qam | 16 |
17 | 267000000 | 6.4 | 38 | 256 qam | 17 |
18 | 275000000 | 6.3 | 38 | 256 qam | 18 |
19 | 283000000 | 6.6 | 38 | 256 qam | 19 |
20 | 291000000 | 6.6 | 38 | 256 qam | 20 |
21 | 299000000 | 7 | 38 | 256 qam | 21 |
22 | 307000000 | 7 | 38 | 256 qam | 22 |
23 | 315000000 | 7.4 | 38 | 256 qam | 23 |
24 | 323000000 | 7.5 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 24243 | 130804 |
2 | Locked | 38.6 | 7025118 | 2643051 |
3 | Locked | 38.6 | 294437 | 178747 |
4 | Locked | 38.6 | 4953374 | 175427 |
5 | Locked | 38.6 | 7960201 | 1627044 |
6 | Locked | 38.6 | 7907139 | 953080 |
7 | Locked | 38.6 | 3231886 | 0 |
8 | Locked | 38.6 | 9371 | 0 |
9 | Locked | 38.6 | 7825 | 0 |
10 | Locked | 38.9 | 10534 | 0 |
11 | Locked | 38.6 | 10470 | 0 |
12 | Locked | 38.6 | 10694 | 0 |
13 | Locked | 38.9 | 7575 | 0 |
14 | Locked | 38.6 | 7225 | 0 |
15 | Locked | 38.6 | 5109 | 0 |
16 | Locked | 38.9 | 4234 | 0 |
17 | Locked | 38.9 | 2309 | 0 |
18 | Locked | 38.6 | 1677 | 0 |
19 | Locked | 38.9 | 818 | 0 |
20 | Locked | 38.6 | 684 | 0 |
21 | Locked | 38.9 | 423 | 0 |
22 | Locked | 38.6 | 335 | 0 |
23 | Locked | 38.9 | 211 | 0 |
24 | Locked | 38.9 | 128 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 48 | 5120 | 64 qam | 3 |
2 | 39400021 | 48 | 5120 | 64 qam | 4 |
3 | 53700031 | 48 | 5120 | 64 qam | 2 |
4 | 60299981 | 48 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Time Priority Description
20/02/2022 18:38:43 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 18:31:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 18:31:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 17:53:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 17:49:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 16:05:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 16:00:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 11:56:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 11:55:42 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 09:08:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 08:46:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 08:28:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 08:16:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 23:35:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 23:28:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:13:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:12:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:06:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:03:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 19:08:17 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 20-02-2022 22:51
Hi,
Just trying again to post this, my previous 2 posts have disappeared into the the ether, probably lost to the same place my packets have gone 🙂
VM did some work in the area last week, since then we've had patchy internet. Upload speeds range from 2 to 6Mpbs instead of the 33Mbps it used to be, download is around 130MBps instead of 350.
I rebooted everything this morning, for a short time the speeds improved, now they're back to being poor and I'm experiencing packet loss in games, etc.
Is this going to require an engineer to resolve do you think?
Here's the log files:
20/02/2022 18:38:43 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 18:31:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 18:31:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 17:53:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 17:49:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 16:05:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 16:00:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 11:56:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 11:55:42 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 09:08:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 08:46:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 08:28:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/02/2022 08:16:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 23:35:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 23:28:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:13:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:12:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:06:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 20:03:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2022 19:08:17 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 20-02-2022 22:52
Hi, what are your Forward and return levels?
on 20-02-2022 22:52
Also heres the channel info:
Downstream:
1 | 171000000 | 5.5 | 38 | 256 qam | 5 |
2 | 139000000 | 4.9 | 38 | 256 qam | 1 |
3 | 147000000 | 5 | 38 | 256 qam | 2 |
4 | 155000000 | 5.3 | 38 | 256 qam | 3 |
5 | 163000000 | 5.4 | 38 | 256 qam | 4 |
6 | 179000000 | 5.6 | 38 | 256 qam | 6 |
7 | 187000000 | 5.9 | 38 | 256 qam | 7 |
8 | 195000000 | 5.9 | 38 | 256 qam | 8 |
9 | 203000000 | 6 | 38 | 256 qam | 9 |
10 | 211000000 | 5.5 | 38 | 256 qam | 10 |
11 | 219000000 | 5.8 | 38 | 256 qam | 11 |
12 | 227000000 | 5.8 | 38 | 256 qam | 12 |
13 | 235000000 | 6 | 38 | 256 qam | 13 |
14 | 243000000 | 5.8 | 38 | 256 qam | 14 |
15 | 251000000 | 6.1 | 38 | 256 qam | 15 |
16 | 259000000 | 6.1 | 38 | 256 qam | 16 |
17 | 267000000 | 6.4 | 38 | 256 qam | 17 |
18 | 275000000 | 6.3 | 38 | 256 qam | 18 |
19 | 283000000 | 6.6 | 38 | 256 qam | 19 |
20 | 291000000 | 6.6 | 38 | 256 qam | 20 |
21 | 299000000 | 7 | 38 | 256 qam | 21 |
22 | 307000000 | 7 | 38 | 256 qam | 22 |
23 | 315000000 | 7.4 | 38 | 256 qam | 23 |
24 | 323000000 | 7.5 | 38 | 256 qam | 24 |
1 | Locked | 38.6 | 24243 | 130804 |
2 | Locked | 38.6 | 7025118 | 2643051 |
3 | Locked | 38.6 | 294437 | 178747 |
4 | Locked | 38.6 | 4953374 | 175427 |
5 | Locked | 38.6 | 7960201 | 1627044 |
6 | Locked | 38.6 | 7907139 | 953080 |
7 | Locked | 38.6 | 3231886 | 0 |
8 | Locked | 38.6 | 9371 | 0 |
9 | Locked | 38.6 | 7825 | 0 |
10 | Locked | 38.9 | 10534 | 0 |
11 | Locked | 38.6 | 10470 | 0 |
12 | Locked | 38.6 | 10694 | 0 |
13 | Locked | 38.9 | 7575 | 0 |
14 | Locked | 38.6 | 7225 | 0 |
15 | Locked | 38.6 | 5109 | 0 |
16 | Locked | 38.9 | 4234 | 0 |
17 | Locked | 38.9 | 2309 | 0 |
18 | Locked | 38.6 | 1677 | 0 |
19 | Locked | 38.9 | 818 | 0 |
20 | Locked | 38.6 | 684 | 0 |
21 | Locked | 38.9 | 423 | 0 |
22 | Locked | 38.6 | 335 | 0 |
23 | Locked | 38.9 | 211 | 0 |
24 | Locked | 38.9 | 128 | 0 |
Upstream:
1 | 46200000 | 48 | 5120 | 64 qam | 3 |
2 | 39400021 | 48 | 5120 | 64 qam | 4 |
3 | 53700031 | 48 | 5120 | 64 qam | 2 |
4 | 60299981 | 48 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 20-02-2022 22:55
Thanks for your reply. Any idea where I get the forward & return levels from in the router?
on 21-02-2022 08:47
I'm in same position since October 2021, and my connection has been unseable since...
Hopefully we both get it sorted, I'm awaiting an update on my situation.
on 21-02-2022 09:02
Thanks for the info.
Do you need a VM engineer to resolve do you know?
on 21-02-2022 09:14
Just to update, here's the pre and post RS errors 24 hours after rebooting:
Downstream:
1 | Locked | 38.6 | 98986 | 581591 |
2 | Locked | 38.9 | 12487864 | 5277562 |
3 | Locked | 37.6 | 594356 | 819722 |
4 | Locked | 38.6 | 8721289 | 773272 |
5 | Locked | 38.6 | 14323232 | 3514627 |
6 | Locked | 38.6 | 14130642 | 1980491 |
7 | Locked | 38.6 | 5602833 | 0 |
8 | Locked | 38.6 | 43936 | 0 |
9 | Locked | 38.6 | 38816 | 0 |
10 | Locked | 38.9 | 51492 | 0 |
11 | Locked | 38.6 | 52798 | 0 |
12 | Locked | 38.6 | 56311 | 0 |
13 | Locked | 38.6 | 43311 | 0 |
14 | Locked | 38.9 | 39862 | 0 |
15 | Locked | 38.9 | 28900 | 0 |
16 | Locked | 38.6 | 22561 | 0 |
17 | Locked | 38.9 | 12181 | 0 |
18 | Locked | 38.6 | 9205 | 0 |
19 | Locked | 38.9 | 4719 | 0 |
20 | Locked | 38.6 | 3924 | 0 |
21 | Locked | 38.6 | 2329 | 0 |
22 | Locked | 38.6 | 2068 | 0 |
23 | Locked | 38.9 | 1267 | 0 |
24 | Locked | 38.6 | 864 | 0 |
Upstream:
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
on 21-02-2022 14:36
Hello @Robinio,
Welcome back, thanks for posting.
I am sorry for any issues with your broadband.
I checked our system, I can not see any current errors on your network. Also no outages in the area.
Can you please tell me if you have tested to see if your wired connection is working? Have you rebooted your Hub since you made this post?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 21-02-2022 15:18
HI,
Thanks for your reply. Sorry as I've double posted, this post didn't show up last night (wasn't in my post history or in the Speed forum??) so I reposted it to here - https://community.virginmedia.com/t5/Speed/Errors-since-work-in-area/td-p/4947446
I rebooted the modem yesterday morning at around 8.30am, the errors had cleared when I logged back in. When I checked in the evening the errors I posted were from that 10 hour time period.
The modem is working, it's just slower than usual and in games I'm getting a lot of packet loss & latency variation messages.