Menu
Reply
donnie74
  • 2
  • 0
  • 0
Joining in
357 Views
Message 1 of 4
Flag for a moderator

Pre/Post RS Errors

I have been having issues for a week or two, speeds drop badly and a VM Modem reboot kind of helps (so using a power plug on shedule to automate this)  however checking the router (in modem mode) i always see a lot of errors not corrected.

Question is does this look like an engineer is required or something else.....?

200mb connection

donnie74_0-1599983951405.pngdonnie74_1-1599983990428.pngdonnie74_2-1599984051883.pngdonnie74_3-1599984073534.pngdonnie74_4-1599984097017.pngdonnie74_5-1599984212423.png

Any thoughts before attempting to contact customer support line.

Many Thanks

 

0 Kudos
Reply
Andrew-G
  • 6.05K
  • 1.07K
  • 2.55K
Very Insightful Person
Very Insightful Person
333 Views
Message 2 of 4
Flag for a moderator

Re: Pre/Post RS Errors

You could phone in if you want the misery of dealing with VM's grimmer than grim telephone support.  Or you'll get a response in a few minutes/hours from the forum team as I've flagged your post for their attention.  Your data shows a simple problem of low signal to noise ratio on several channels, and that will need a technician visit to fix.  The forum staff can advise on that.

For future reference, life's MUCH easier for those trying to help you if you post data as text not screenshots - the resolution of screenshots is poor and I have to alter my screen size to make the screenshots legible, and the forum software also strips out any personal data if (for example) you'd needed to post a network log.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
donnie74
  • 2
  • 0
  • 0
Joining in
330 Views
Message 3 of 4
Flag for a moderator

Re: Pre/Post RS Errors

Cheers and noted about screenshots 🙂

Random speeds 200mb, 100mb on tests but post RS on increase for download channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 17124 3489
2 Locked 37.6 6769700 22445
3 Locked 35 22859113 106152
4 Locked 33.9 52027678 12673708
5 Locked 35 31548144 131424
6 Locked 36.6 201336 17709
7 Locked 37.6 24646 21368
8 Locked 37.3 491315 21919
9 Locked 38.6 15008 20660
10 Locked 38.6 12182 20245
11 Locked 38.9 8536 10428
12 Locked 33.9 5967719 45317
13 Locked 37.6 11960 23317
14 Locked 38.9 9941 6160
15 Locked 38.6 8635 3646
16 Locked 38.9 5079 657
17 Locked 38.6 5621 3210
18 Locked 37.6 7233 10444
19 Locked 37.6 7431 9720
20 Locked 37.6 7872 7363
21 Locked 38.9 8844 6759
22 Locked 37.3 12622 12870
23 Locked 38.9 7750 5851
24 Locked 38.6 9080 4092

0 Kudos
Reply
Martin_N
  • 5.28K
  • 222
  • 301
Forum Team
Forum Team
190 Views
Message 4 of 4
Flag for a moderator

Re: Pre/Post RS Errors

Hi donnie74,

 

Thank you for your post and welcome to the community.

 

I'm very sorry to hear about this. I have taken a look on our side and I can see an engineer is required to investigate this further. 

 

I will private message you now so we can get this booked in.

 

^Martin

0 Kudos
Reply