on 19-04-2021 20:53
Can the team have a look at my speed as it slows down and have had a few random drop outs during the day and night. Power levels seem to drop on the downstream and increase on the upstream during a 24 hour period.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | -3.7 | 38 | 256 qam | 9 |
2 | 410250000 | -3.2 | 38 | 256 qam | 1 |
3 | 418250000 | -3.5 | 38 | 256 qam | 2 |
4 | 426250000 | -3.4 | 38 | 256 qam | 3 |
5 | 434250000 | -3.5 | 38 | 256 qam | 4 |
6 | 442250000 | -2.9 | 38 | 256 qam | 5 |
7 | 450250000 | -2.9 | 38 | 256 qam | 6 |
8 | 458250000 | -3 | 38 | 256 qam | 7 |
9 | 466250000 | -3.2 | 38 | 256 qam | 8 |
10 | 482250000 | -4 | 38 | 256 qam | 10 |
11 | 490250000 | -4.5 | 37 | 256 qam | 11 |
12 | 498250000 | -4.5 | 38 | 256 qam | 12 |
13 | 506250000 | -5 | 37 | 256 qam | 13 |
14 | 514250000 | -5 | 37 | 256 qam | 14 |
15 | 522250000 | -5.4 | 37 | 256 qam | 15 |
16 | 530250000 | -5.7 | 37 | 256 qam | 16 |
17 | 538250000 | -5.9 | 37 | 256 qam | 17 |
18 | 546250000 | -5.7 | 37 | 256 qam | 18 |
19 | 554250000 | -5.7 | 37 | 256 qam | 19 |
20 | 562250000 | -5.5 | 37 | 256 qam | 20 |
21 | 570250000 | -5.7 | 37 | 256 qam | 21 |
22 | 578250000 | -5.4 | 37 | 256 qam | 22 |
23 | 586250000 | -5.4 | 37 | 256 qam | 23 |
24 | 594250000 | -5.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 52 | 0 |
2 | Locked | 38.9 | 273 | 4 |
3 | Locked | 38.6 | 64 | 0 |
4 | Locked | 38.6 | 37 | 0 |
5 | Locked | 38.6 | 102 | 0 |
6 | Locked | 38.6 | 17 | 0 |
7 | Locked | 38.6 | 28 | 0 |
8 | Locked | 38.6 | 25 | 0 |
9 | Locked | 38.9 | 42 | 0 |
10 | Locked | 38.6 | 37 | 0 |
11 | Locked | 37.6 | 52 | 0 |
12 | Locked | 38.6 | 91 | 0 |
13 | Locked | 37.3 | 68 | 0 |
14 | Locked | 37.6 | 97 | 0 |
15 | Locked | 37.3 | 425 | 0 |
16 | Locked | 37.6 | 111 | 0 |
17 | Locked | 37.6 | 167 | 0 |
18 | Locked | 37.6 | 134 | 0 |
19 | Locked | 37.6 | 84 | 0 |
20 | Locked | 37.6 | 99 | 0 |
21 | Locked | 37.6 | 93 | 0 |
22 | Locked | 37.6 | 137 | 0 |
23 | Locked | 37.6 | 45 | 0 |
24 | Locked | 37.6 | 23 | 0 |
1 | 53700000 | 50.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 50 | 5120 | 64 qam | 8 |
3 | 46200000 | 50.5 | 5120 | 64 qam | 7 |
4 | 60300000 | 51 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 09-06-2021 08:44
Hi Frank029,
I am sorry to hear you're still experiencing some issues with the connection.
I've been through checks from our side, and no issues have been found. It is asking however if you can perform a pin hole reset of the hub.
If you can please do this and let me know how the connection is afterwards.
Thank you,
Alex_Rm
on 09-06-2021 11:08
on 09-06-2021 12:58
Thank you for coming back to us.
We have checked the network for any issues on the network side of things, we have also checked the upstream and downstream channels and they are also within spec.
Kind regards,
Zak_M
on 07-07-2021 16:21
From my last post around a month ago still the same problems are happening and i cant belive they are also within spec. Its been months and still cant get the internet fixed.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 714250000 | -3.5 | 38 | 256 qam | 32 |
2 | 474250000 | -0.9 | 40 | 256 qam | 9 |
3 | 482250000 | -0.9 | 38 | 256 qam | 10 |
4 | 490250000 | -1.5 | 38 | 256 qam | 11 |
5 | 498250000 | -1.4 | 38 | 256 qam | 12 |
6 | 506250000 | -1.5 | 38 | 256 qam | 13 |
7 | 514250000 | -2 | 38 | 256 qam | 14 |
8 | 522250000 | -2.2 | 38 | 256 qam | 15 |
9 | 530250000 | -2.5 | 38 | 256 qam | 16 |
10 | 538250000 | -2.5 | 38 | 256 qam | 17 |
11 | 546250000 | -2.9 | 38 | 256 qam | 18 |
12 | 554250000 | -3 | 38 | 256 qam | 19 |
13 | 562250000 | -2.7 | 40 | 256 qam | 20 |
14 | 570250000 | -2.9 | 38 | 256 qam | 21 |
15 | 578250000 | -3 | 38 | 256 qam | 22 |
16 | 586250000 | -2.5 | 38 | 256 qam | 23 |
17 | 594250000 | -2.2 | 40 | 256 qam | 24 |
18 | 658250000 | -2.5 | 38 | 256 qam | 25 |
19 | 666250000 | -2.9 | 38 | 256 qam | 26 |
20 | 674250000 | -2 | 38 | 256 qam | 27 |
21 | 682250000 | -2.4 | 38 | 256 qam | 28 |
22 | 690250000 | -2.9 | 38 | 256 qam | 29 |
23 | 698250000 | -3.2 | 40 | 256 qam | 30 |
24 | 706250000 | -3.2 | 38 | 256 qam | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 2446 | 11852 |
2 | Locked | 40.3 | 2191 | 9107 |
3 | Locked | 38.9 | 2183 | 11128 |
4 | Locked | 38.9 | 2137 | 12184 |
5 | Locked | 38.9 | 2294 | 15275 |
6 | Locked | 38.9 | 2209 | 17254 |
7 | Locked | 38.9 | 2156 | 17511 |
8 | Locked | 38.9 | 2174 | 12284 |
9 | Locked | 38.9 | 2237 | 19419 |
10 | Locked | 38.9 | 2236 | 13715 |
11 | Locked | 38.6 | 2423 | 15295 |
12 | Locked | 38.9 | 2396 | 18036 |
13 | Locked | 40.3 | 2314 | 15229 |
14 | Locked | 38.9 | 2350 | 15068 |
15 | Locked | 38.9 | 2547 | 14793 |
16 | Locked | 38.9 | 2389 | 13716 |
17 | Locked | 40.3 | 2232 | 15632 |
18 | Locked | 38.9 | 2810 | 17539 |
19 | Locked | 38.9 | 2448 | 13057 |
20 | Locked | 38.9 | 2341 | 14792 |
21 | Locked | 38.9 | 2265 | 16124 |
22 | Locked | 38.9 | 2430 | 14163 |
23 | Locked | 40.9 | 2589 | 21458 |
24 | Locked | 38.9 | 2392 | 15504 |
on 07-07-2021 16:22
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 44.3 | 5120 | 64 qam | 6 |
2 | 39400000 | 43.8 | 5120 | 64 qam | 8 |
3 | 46200000 | 44 | 5120 | 64 qam | 7 |
4 | 60300000 | 44.3 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
07/07/2021 10:43:59 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:43:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:43:58 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:43:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:43:55 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:43:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 10:43:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 18:35:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 08:32:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 08:24:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 22:47:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:13:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 15:54:26 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-07-2021 16:41
HI @Frank029,
Thanks for coming back to us about your issue. I have looked into this for you further, and I cannot see any system issues. All power levels are within specification.
Would you be able to complete a Hub reset to see if this improves your connection?
I can see that you got in touch with our team via call a little earlier. How did your call go? What did the agent advise?
Please keep us updated.
Thanks,
on 07-07-2021 17:01
I dont know what good resetting the hub will do as i have done this many times since April. The agent just advised i need another visit by an engineer this would be the forth visit.
The box up the road that i am connected to has no cover over the front with cables showing and exposed to the weather perhaps this is the issue, but that has been like that for a long time without been fixed or a simple cover placed over it until it can be fixed correctly. The last engineer picked this up and said he was going to report this and that still has not been fixed.
on 07-07-2021 18:21
Thanks for coming back to me @Frank029,
Would you be able to attach an image of this cabinet? I will be able to have this reported to the dedicated team and they will be able to send someone out as soon as possible. Apologies that this has not been resolved.
Resetting the Hub is always a good thing to do if you're experiencing issues again. This can clear any problems on the line. Please give this a go and let me know how you're getting on.
Thanks,
on 07-07-2021 18:36
Hi
I have reset the hub.
ownstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 714250000 | -3.5 | 38 | 256 qam | 32 |
2 | 474250000 | -0.9 | 38 | 256 qam | 9 |
3 | 482250000 | -1 | 38 | 256 qam | 10 |
4 | 490250000 | -1.5 | 38 | 256 qam | 11 |
5 | 498250000 | -1.5 | 38 | 256 qam | 12 |
6 | 506250000 | -1.5 | 38 | 256 qam | 13 |
7 | 514250000 | -2 | 38 | 256 qam | 14 |
8 | 522250000 | -2.2 | 38 | 256 qam | 15 |
9 | 530250000 | -2.5 | 38 | 256 qam | 16 |
10 | 538250000 | -2.5 | 38 | 256 qam | 17 |
11 | 546250000 | -2.9 | 38 | 256 qam | 18 |
12 | 554250000 | -3 | 38 | 256 qam | 19 |
13 | 562250000 | -2.7 | 38 | 256 qam | 20 |
14 | 570250000 | -2.7 | 38 | 256 qam | 21 |
15 | 578250000 | -3 | 38 | 256 qam | 22 |
16 | 586250000 | -2.5 | 38 | 256 qam | 23 |
17 | 594250000 | -2.2 | 38 | 256 qam | 24 |
18 | 658250000 | -2.5 | 38 | 256 qam | 25 |
19 | 666250000 | -2.7 | 38 | 256 qam | 26 |
20 | 674250000 | -2 | 38 | 256 qam | 27 |
21 | 682250000 | -2.2 | 38 | 256 qam | 28 |
22 | 690250000 | -2.7 | 38 | 256 qam | 29 |
23 | 698250000 | -3.2 | 38 | 256 qam | 30 |
24 | 706250000 | -3 | 38 | 256 qam | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 82 | 53 |
2 | Locked | 38.9 | 195 | 91 |
3 | Locked | 38.9 | 215 | 93 |
4 | Locked | 38.6 | 205 | 126 |
5 | Locked | 38.6 | 202 | 161 |
6 | Locked | 38.6 | 188 | 195 |
7 | Locked | 38.9 | 133 | 252 |
8 | Locked | 38.9 | 144 | 157 |
9 | Locked | 38.9 | 106 | 169 |
10 | Locked | 38.9 | 102 | 237 |
11 | Locked | 38.6 | 119 | 140 |
12 | Locked | 38.6 | 106 | 124 |
13 | Locked | 38.6 | 104 | 187 |
14 | Locked | 38.9 | 87 | 183 |
15 | Locked | 38.9 | 72 | 82 |
16 | Locked | 38.9 | 82 | 80 |
17 | Locked | 38.9 | 73 | 74 |
18 | Locked | 38.9 | 72 | 34 |
19 | Locked | 38.9 | 59 | 114 |
20 | Locked | 38.6 | 58 | 45 |
21 | Locked | 38.6 | 46 | 46 |
22 | Locked | 38.9 | 58 | 49 |
23 | Locked | 38.6 | 62 | 53 |
24 | Locked | 38.9 | 63 | 57 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 44 | 5120 | 64 qam | 6 |
2 | 39400000 | 43.5 | 5120 | 64 qam | 8 |
3 | 46200000 | 43.8 | 5120 | 64 qam | 7 |
4 | 60300000 | 44 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
07/07/2021 16:58:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 16:27:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-07-2021 19:06
Hi @Frank029,
Thank you for that. Please monitor your connection over the next 24 hours and let us know if your connection issue has improved at all.
In regards, to the cabinet, I will need further details on its location. I will send you a Private Message to discuss this further. Please keep an eye out for a purple envelope at the top right corner of your Forum page.
I will be in touch soon.
Thanks!