on 19-04-2021 20:53
Can the team have a look at my speed as it slows down and have had a few random drop outs during the day and night. Power levels seem to drop on the downstream and increase on the upstream during a 24 hour period.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | -3.7 | 38 | 256 qam | 9 |
2 | 410250000 | -3.2 | 38 | 256 qam | 1 |
3 | 418250000 | -3.5 | 38 | 256 qam | 2 |
4 | 426250000 | -3.4 | 38 | 256 qam | 3 |
5 | 434250000 | -3.5 | 38 | 256 qam | 4 |
6 | 442250000 | -2.9 | 38 | 256 qam | 5 |
7 | 450250000 | -2.9 | 38 | 256 qam | 6 |
8 | 458250000 | -3 | 38 | 256 qam | 7 |
9 | 466250000 | -3.2 | 38 | 256 qam | 8 |
10 | 482250000 | -4 | 38 | 256 qam | 10 |
11 | 490250000 | -4.5 | 37 | 256 qam | 11 |
12 | 498250000 | -4.5 | 38 | 256 qam | 12 |
13 | 506250000 | -5 | 37 | 256 qam | 13 |
14 | 514250000 | -5 | 37 | 256 qam | 14 |
15 | 522250000 | -5.4 | 37 | 256 qam | 15 |
16 | 530250000 | -5.7 | 37 | 256 qam | 16 |
17 | 538250000 | -5.9 | 37 | 256 qam | 17 |
18 | 546250000 | -5.7 | 37 | 256 qam | 18 |
19 | 554250000 | -5.7 | 37 | 256 qam | 19 |
20 | 562250000 | -5.5 | 37 | 256 qam | 20 |
21 | 570250000 | -5.7 | 37 | 256 qam | 21 |
22 | 578250000 | -5.4 | 37 | 256 qam | 22 |
23 | 586250000 | -5.4 | 37 | 256 qam | 23 |
24 | 594250000 | -5.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 52 | 0 |
2 | Locked | 38.9 | 273 | 4 |
3 | Locked | 38.6 | 64 | 0 |
4 | Locked | 38.6 | 37 | 0 |
5 | Locked | 38.6 | 102 | 0 |
6 | Locked | 38.6 | 17 | 0 |
7 | Locked | 38.6 | 28 | 0 |
8 | Locked | 38.6 | 25 | 0 |
9 | Locked | 38.9 | 42 | 0 |
10 | Locked | 38.6 | 37 | 0 |
11 | Locked | 37.6 | 52 | 0 |
12 | Locked | 38.6 | 91 | 0 |
13 | Locked | 37.3 | 68 | 0 |
14 | Locked | 37.6 | 97 | 0 |
15 | Locked | 37.3 | 425 | 0 |
16 | Locked | 37.6 | 111 | 0 |
17 | Locked | 37.6 | 167 | 0 |
18 | Locked | 37.6 | 134 | 0 |
19 | Locked | 37.6 | 84 | 0 |
20 | Locked | 37.6 | 99 | 0 |
21 | Locked | 37.6 | 93 | 0 |
22 | Locked | 37.6 | 137 | 0 |
23 | Locked | 37.6 | 45 | 0 |
24 | Locked | 37.6 | 23 | 0 |
1 | 53700000 | 50.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 50 | 5120 | 64 qam | 8 |
3 | 46200000 | 50.5 | 5120 | 64 qam | 7 |
4 | 60300000 | 51 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 07-07-2021 19:22
Hi @Frank029,
Thank you for providing me with the details of the cabinet location via Private Message.
I have submitted the location and images you shared with us to our dedicated team, so this can be investigated further.
Apologies that this has not been looked into earlier. Our team will be looking into this as soon as they can.
Thanks!
on 09-07-2021 23:56
Your power levels do look in spec but to fluctuate that much is concerning.
One thing that has been overlooked is your error rate, that many post-rs errors much be killing you speed.
VM, surely these errors need investigating at a minimum?
on 10-07-2021 07:31
The uncorrected errors are indeed a matter for concern (a good number of post-RS errors is zero, and an acceptable number is the odd one or two per day), but the previously posted network log is an absolute stinker, and shows that the hub is repeatedly losing channels or the entire connection. Hopefully when that disgraceful mess of a cabinet is repaired things will improve, if not then there's an underlying noise issue that VM still need to fix.
Very, very infrequently, customers have problems that despite the evidence of network logs and BQM traces, VM claim they can't detect and that "all looks good from out side". In those cases, you need to have the patience and determination of a saint to force the company to resolve this, or may need to consider getting a new ISP. Hopefully it won't come to that.
on 10-07-2021 09:26
Hi @Frank029,
I have checked your account again and can see the agent you spoke last week advised another technician was required after running through some further checks on the system however you declined.
How are things with your service now? Has anybody been on site to repair the cabinet yet? If not, I will ask my colleague Paulina to chase the team up as she raised the job with them.
Let me know if you would like me to go ahead and arrange that visit so the engineer can get things checked over.
Thank you
on 10-07-2021 09:55
Good Morning,
Cabinet has been looked at Thursday and Friday, I have reset the Hub again lets see what this brings.
I will carry on and monitor it now i am back home.
Thanks
Frank
on 10-07-2021 10:03
Glad to hear the Cab has been repaired Frank.
Please do continue to monitor things and let us know how you get on.
Have a lovely weekend.
on 12-07-2021 17:06
Michael_JK
Community Moderator
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on 12-07-2021 17:22
Hi,
All seems ok at the moment even with the rain we had, so i will try some stuff later on and see how it goes.
Regards
Frank
on 12-07-2021 17:26
on 14-07-2021 17:33
Just an update after getting it in the ear again.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 410250000 | 4 | 40 | 256 qam | 1 |
2 | 418250000 | 4 | 40 | 256 qam | 2 |
3 | 426250000 | 3.7 | 40 | 256 qam | 3 |
4 | 434250000 | 3.5 | 40 | 256 qam | 4 |
5 | 442250000 | 3.7 | 40 | 256 qam | 5 |
6 | 450250000 | 3.7 | 40 | 256 qam | 6 |
7 | 458250000 | 3.4 | 40 | 256 qam | 7 |
8 | 466250000 | 3.2 | 40 | 256 qam | 8 |
9 | 474250000 | 3 | 40 | 256 qam | 9 |
10 | 482250000 | 3 | 40 | 256 qam | 10 |
11 | 490250000 | 2.4 | 38 | 256 qam | 11 |
12 | 498250000 | 2.7 | 40 | 256 qam | 12 |
13 | 506250000 | 2.5 | 40 | 256 qam | 13 |
14 | 514250000 | 2.2 | 40 | 256 qam | 14 |
15 | 522250000 | 2.2 | 40 | 256 qam | 15 |
16 | 530250000 | 2 | 40 | 256 qam | 16 |
17 | 538250000 | 2 | 40 | 256 qam | 17 |
18 | 546250000 | 1.5 | 40 | 256 qam | 18 |
19 | 554250000 | 1.4 | 40 | 256 qam | 19 |
20 | 562250000 | 1.5 | 40 | 256 qam | 20 |
21 | 570250000 | 1.2 | 40 | 256 qam | 21 |
22 | 578250000 | 0.9 | 40 | 256 qam | 22 |
23 | 586250000 | 1.2 | 40 | 256 qam | 23 |
24 | 594250000 | 1.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 11512 | 7693 |
2 | Locked | 40.3 | 9223 | 5956 |
3 | Locked | 40.3 | 6988 | 6162 |
4 | Locked | 40.3 | 7648 | 7341 |
5 | Locked | 40.3 | 8168 | 7026 |
6 | Locked | 40.9 | 6541 | 5688 |
7 | Locked | 40.3 | 5175 | 5095 |
8 | Locked | 40.3 | 3490 | 3812 |
9 | Locked | 40.3 | 1932 | 3896 |
10 | Locked | 40.3 | 2662 | 4790 |
11 | Locked | 38.9 | 4173 | 5129 |
12 | Locked | 40.9 | 2841 | 4939 |
13 | Locked | 40.9 | 3931 | 5755 |
14 | Locked | 40.3 | 4455 | 7459 |
15 | Locked | 40.3 | 4522 | 7405 |
16 | Locked | 40.3 | 4599 | 7272 |
17 | Locked | 40.3 | 6515 | 5859 |
18 | Locked | 40.3 | 8895 | 4844 |
19 | Locked | 40.9 | 8073 | 9338 |
20 | Locked | 40.3 | 9575 | 12581 |
21 | Locked | 40.3 | 10109 | 14903 |
22 | Locked | 40.3 | 10200 | 14123 |
23 | Locked | 40.3 | 9818 | 15171 |
24 | Locked | 40.9 | 11452 | 15311 |
1 | 53700000 | 42 | 5120 | 64 qam | 6 |
2 | 39400000 | 41.3 | 5120 | 64 qam | 8 |
3 | 46200000 | 41.5 | 5120 | 64 qam | 7 |
4 | 60300000 | 42.5 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |