on 19-04-2021 20:53
Can the team have a look at my speed as it slows down and have had a few random drop outs during the day and night. Power levels seem to drop on the downstream and increase on the upstream during a 24 hour period.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | -3.7 | 38 | 256 qam | 9 |
2 | 410250000 | -3.2 | 38 | 256 qam | 1 |
3 | 418250000 | -3.5 | 38 | 256 qam | 2 |
4 | 426250000 | -3.4 | 38 | 256 qam | 3 |
5 | 434250000 | -3.5 | 38 | 256 qam | 4 |
6 | 442250000 | -2.9 | 38 | 256 qam | 5 |
7 | 450250000 | -2.9 | 38 | 256 qam | 6 |
8 | 458250000 | -3 | 38 | 256 qam | 7 |
9 | 466250000 | -3.2 | 38 | 256 qam | 8 |
10 | 482250000 | -4 | 38 | 256 qam | 10 |
11 | 490250000 | -4.5 | 37 | 256 qam | 11 |
12 | 498250000 | -4.5 | 38 | 256 qam | 12 |
13 | 506250000 | -5 | 37 | 256 qam | 13 |
14 | 514250000 | -5 | 37 | 256 qam | 14 |
15 | 522250000 | -5.4 | 37 | 256 qam | 15 |
16 | 530250000 | -5.7 | 37 | 256 qam | 16 |
17 | 538250000 | -5.9 | 37 | 256 qam | 17 |
18 | 546250000 | -5.7 | 37 | 256 qam | 18 |
19 | 554250000 | -5.7 | 37 | 256 qam | 19 |
20 | 562250000 | -5.5 | 37 | 256 qam | 20 |
21 | 570250000 | -5.7 | 37 | 256 qam | 21 |
22 | 578250000 | -5.4 | 37 | 256 qam | 22 |
23 | 586250000 | -5.4 | 37 | 256 qam | 23 |
24 | 594250000 | -5.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 52 | 0 |
2 | Locked | 38.9 | 273 | 4 |
3 | Locked | 38.6 | 64 | 0 |
4 | Locked | 38.6 | 37 | 0 |
5 | Locked | 38.6 | 102 | 0 |
6 | Locked | 38.6 | 17 | 0 |
7 | Locked | 38.6 | 28 | 0 |
8 | Locked | 38.6 | 25 | 0 |
9 | Locked | 38.9 | 42 | 0 |
10 | Locked | 38.6 | 37 | 0 |
11 | Locked | 37.6 | 52 | 0 |
12 | Locked | 38.6 | 91 | 0 |
13 | Locked | 37.3 | 68 | 0 |
14 | Locked | 37.6 | 97 | 0 |
15 | Locked | 37.3 | 425 | 0 |
16 | Locked | 37.6 | 111 | 0 |
17 | Locked | 37.6 | 167 | 0 |
18 | Locked | 37.6 | 134 | 0 |
19 | Locked | 37.6 | 84 | 0 |
20 | Locked | 37.6 | 99 | 0 |
21 | Locked | 37.6 | 93 | 0 |
22 | Locked | 37.6 | 137 | 0 |
23 | Locked | 37.6 | 45 | 0 |
24 | Locked | 37.6 | 23 | 0 |
1 | 53700000 | 50.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 50 | 5120 | 64 qam | 8 |
3 | 46200000 | 50.5 | 5120 | 64 qam | 7 |
4 | 60300000 | 51 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 21-04-2021 13:53
Please do that @Frank029 and let us know if you have any further issues with your connection, we'll be happy to help.
Have a great rest of your day 🙂
Regards
Steven_L
on 04-05-2021 20:37
Hi,
i have given it a few weeks but the same problems have come back again slow speeds, and no chance of gaming due to random disconnects.
1 | 474250000 | -3.2 | 38 | 256 qam | 9 |
2 | 482250000 | -3.5 | 38 | 256 qam | 10 |
3 | 490250000 | -4.2 | 38 | 256 qam | 11 |
4 | 498250000 | -4.2 | 38 | 256 qam | 12 |
5 | 506250000 | -4.7 | 37 | 256 qam | 13 |
6 | 514250000 | -5 | 38 | 256 qam | 14 |
7 | 522250000 | -5.5 | 37 | 256 qam | 15 |
8 | 530250000 | -6 | 37 | 256 qam | 16 |
9 | 538250000 | -6.7 | 37 | 256 qam | 17 |
10 | 546250000 | -7.2 | 36 | 256 qam | 18 |
11 | 554250000 | -7.5 | 36 | 256 qam | 19 |
12 | 562250000 | -6.5 | 37 | 256 qam | 20 |
13 | 570250000 | -5.7 | 37 | 256 qam | 21 |
14 | 578250000 | -4.9 | 38 | 256 qam | 22 |
15 | 586250000 | -4.7 | 38 | 256 qam | 23 |
16 | 594250000 | -4.7 | 38 | 256 qam | 24 |
17 | 658250000 | -5 | 37 | 256 qam | 25 |
18 | 666250000 | -5.2 | 37 | 256 qam | 26 |
19 | 674250000 | -5 | 37 | 256 qam | 27 |
20 | 682250000 | -5.2 | 38 | 256 qam | 28 |
21 | 690250000 | -5.2 | 37 | 256 qam | 29 |
22 | 698250000 | -5.7 | 37 | 256 qam | 30 |
23 | 706250000 | -5.2 | 37 | 256 qam | 31 |
24 | 714250000 | -5.5 | 37 | 256 qam | 32 |
1 | Locked | 38.9 | 95 | 0 |
2 | Locked | 38.9 | 138 | 0 |
3 | Locked | 38.6 | 112 | 0 |
4 | Locked | 38.9 | 95 | 0 |
5 | Locked | 37.6 | 137 | 0 |
6 | Locked | 38.6 | 131 | 0 |
7 | Locked | 37.6 | 561 | 0 |
8 | Locked | 37.3 | 185 | 0 |
9 | Locked | 37.3 | 247 | 0 |
10 | Locked | 36.6 | 216 | 0 |
11 | Locked | 36.6 | 152 | 0 |
12 | Locked | 37.3 | 149 | 0 |
13 | Locked | 37.6 | 119 | 0 |
14 | Locked | 38.6 | 183 | 0 |
15 | Locked | 38.9 | 108 | 0 |
16 | Locked | 38.6 | 97 | 0 |
17 | Locked | 37.6 | 153 | 0 |
18 | Locked | 37.3 | 132 | 0 |
19 | Locked | 37.6 | 119 | 0 |
20 | Locked | 38.6 | 138 | 0 |
21 | Locked | 37.3 | 160 | 0 |
22 | Locked | 37.3 | 261 | 0 |
23 | Locked | 37.6 | 141 | 0 |
24 | Locked | 37.6 | 140 | 0 |
on 04-05-2021 20:38
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53699990 | 50.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 50 | 5120 | 64 qam | 8 |
3 | 46200000 | 50.3 | 5120 | 64 qam | 7 |
4 | 60300000 | 50.8 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
02/05/2021 18:09:22 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 18:07:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 18:01:41 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 17:55:53 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/05/2021 23:13:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2021 19:12:20 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2021 19:05:48 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2021 19:05:39 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2021 19:03:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2021 18:57:0 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 04-05-2021 21:42
Downstream power is too low again, and upstream rammed right up against the highest accepted values (which is too high in my experience of looking at hub status data here). And despite VM's assurances, my personal view is that those levels you posted after the technician visit were similarly out of whack, as they were in the first place. I'll mark this for staff to advise again, give the company another chance to sort this.
on 05-05-2021 12:30
Hi @Frank029,
Thanks for posting this back on here and sorry to hear you're having further issues despite the engineer visit.
We are more than happy to take a look into this for you and get this rectified for you.
After looking at these results I have decided to book another technician for you so they can rectify the previous issue.
I have added onto the notes the levels that you are experiencing and despite having a previous engineer you are still having some issues.
I will PM you over the details but feel free to change or cancel this via your online account.
If you do also have any further issues, please do not be hesitant to get in touch and I am more than happy to help you.
Thanks
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 25-05-2021 19:27
Just an update it has been a few weeks.
The technician visited problem was my neighbour left Virgin Media and left him connected in the main box and on the splitter coming onto the properties. As its just me now all was good for a week then different problems started happening. Power levels just keep climbing highest i have see 9.7 untill super hub light goes green and disconnects until it sorts it self out. Any ideas to why whis happens?
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | 6.3 | 38 | 256 qam | 9 |
2 | 410250000 | 7.5 | 40 | 256 qam | 1 |
3 | 418250000 | 7.1 | 40 | 256 qam | 2 |
4 | 426250000 | 7.1 | 40 | 256 qam | 3 |
5 | 434250000 | 6.9 | 38 | 256 qam | 4 |
6 | 442250000 | 7.3 | 38 | 256 qam | 5 |
7 | 450250000 | 7.1 | 38 | 256 qam | 6 |
8 | 458250000 | 7 | 38 | 256 qam | 7 |
9 | 466250000 | 6.6 | 38 | 256 qam | 8 |
10 | 482250000 | 6.1 | 40 | 256 qam | 10 |
11 | 490250000 | 5.6 | 38 | 256 qam | 11 |
12 | 498250000 | 6 | 40 | 256 qam | 12 |
13 | 506250000 | 5.6 | 38 | 256 qam | 13 |
14 | 514250000 | 5.8 | 40 | 256 qam | 14 |
15 | 522250000 | 5.5 | 38 | 256 qam | 15 |
16 | 530250000 | 5.3 | 38 | 256 qam | 16 |
17 | 538250000 | 5.1 | 38 | 256 qam | 17 |
18 | 546250000 | 5.1 | 38 | 256 qam | 18 |
19 | 554250000 | 5 | 38 | 256 qam | 19 |
20 | 562250000 | 5.3 | 38 | 256 qam | 20 |
21 | 570250000 | 5.3 | 40 | 256 qam | 21 |
22 | 578250000 | 5.1 | 38 | 256 qam | 22 |
23 | 586250000 | 5.1 | 40 | 256 qam | 23 |
24 | 594250000 | 5.1 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 571 | 14 |
2 | Locked | 40.3 | 119 | 14 |
3 | Locked | 40.3 | 171 | 16 |
4 | Locked | 40.3 | 233 | 1 |
5 | Locked | 38.9 | 457 | 2 |
6 | Locked | 38.9 | 465 | 31 |
7 | Locked | 38.9 | 415 | 43 |
8 | Locked | 38.6 | 397 | 12 |
9 | Locked | 38.9 | 405 | 175 |
10 | Locked | 40.3 | 733 | 35 |
11 | Locked | 38.6 | 1431 | 45 |
12 | Locked | 40.3 | 1003 | 54 |
13 | Locked | 38.9 | 688 | 70 |
14 | Locked | 40.3 | 403 | 106 |
15 | Locked | 38.9 | 399 | 76 |
16 | Locked | 38.9 | 259 | 62 |
17 | Locked | 38.9 | 185 | 24 |
18 | Locked | 38.9 | 256 | 50 |
19 | Locked | 38.9 | 195 | 30 |
20 | Locked | 38.9 | 183 | 0 |
21 | Locked | 40.3 | 169 | 48 |
22 | Locked | 38.6 | 176 | 52 |
23 | Locked | 40.3 | 140 | 5 |
24 | Locked | 38.9 | 112 | 10 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 39.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 39 | 5120 | 64 qam | 8 |
3 | 46200000 | 39.3 | 5120 | 64 qam | 7 |
4 | 60300000 | 39.8 | 5120 | 64 qam | 5 |
on 25-05-2021 19:28
on 25-05-2021 19:42
Hi Frank029,
Thanks for posting on our community forums. Sorry that you're still having issues even after our technician has been out and made the adjustments.
Remotely looking from our end with the details you have provided from your community profile, I have located you account and can see there are some issues with your downstream power levels.
Due to this I will need to send you a private message so I can take some details and do some further checks for you. Please click on the purple envelope to accept the chat.
Kind regards Jodi.
on 08-06-2021 21:10
Well its has been another few weeks and still the problems keep coming. Do i need another technician to visit for the forth time? still disconnections happen.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | 0.5 | 40 | 256 qam | 9 |
2 | 482250000 | 0.5 | 40 | 256 qam | 10 |
3 | 490250000 | 0 | 38 | 256 qam | 11 |
4 | 498250000 | 0.2 | 38 | 256 qam | 12 |
5 | 506250000 | 0 | 38 | 256 qam | 13 |
6 | 514250000 | 0 | 39 | 256 qam | 14 |
7 | 522250000 | 0 | 38 | 256 qam | 15 |
8 | 530250000 | -0.4 | 38 | 256 qam | 16 |
9 | 538250000 | -0.5 | 38 | 256 qam | 17 |
10 | 546250000 | -0.7 | 38 | 256 qam | 18 |
11 | 554250000 | -0.7 | 38 | 256 qam | 19 |
12 | 562250000 | -0.7 | 38 | 256 qam | 20 |
13 | 570250000 | -1 | 40 | 256 qam | 21 |
14 | 578250000 | -1.2 | 38 | 256 qam | 22 |
15 | 586250000 | -1 | 40 | 256 qam | 23 |
16 | 594250000 | -1 | 38 | 256 qam | 24 |
17 | 658250000 | -0.9 | 39 | 256 qam | 25 |
18 | 666250000 | -1.2 | 38 | 256 qam | 26 |
19 | 674250000 | -0.7 | 38 | 256 qam | 27 |
20 | 682250000 | -1 | 38 | 256 qam | 28 |
21 | 690250000 | -1.2 | 38 | 256 qam | 29 |
22 | 698250000 | -1.7 | 38 | 256 qam | 30 |
23 | 706250000 | -1.9 | 38 | 256 qam | 31 |
24 | 714250000 | -2.2 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 322 | 188 |
2 | Locked | 40.3 | 313 | 377 |
3 | Locked | 38.6 | 396 | 280 |
4 | Locked | 38.9 | 386 | 355 |
5 | Locked | 38.9 | 321 | 366 |
6 | Locked | 39.8 | 311 | 429 |
7 | Locked | 38.9 | 312 | 309 |
8 | Locked | 38.9 | 215 | 377 |
9 | Locked | 38.9 | 204 | 339 |
10 | Locked | 38.6 | 282 | 173 |
11 | Locked | 38.9 | 195 | 244 |
12 | Locked | 38.9 | 190 | 189 |
13 | Locked | 40.3 | 150 | 219 |
14 | Locked | 38.9 | 222 | 160 |
15 | Locked | 40.3 | 180 | 165 |
16 | Locked | 38.9 | 187 | 176 |
17 | Locked | 39.3 | 157 | 130 |
18 | Locked | 38.9 | 178 | 94 |
19 | Locked | 38.9 | 131 | 100 |
20 | Locked | 38.9 | 123 | 83 |
21 | Locked | 38.9 | 166 | 232 |
22 | Locked | 38.9 | 292 | 110 |
23 | Locked | 38.9 | 264 | 149 |
24 | Locked | 38.6 | 430 | 170 |
on 08-06-2021 21:11
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 43.5 | 5120 | 64 qam | 6 |
2 | 39399882 | 43 | 5120 | 64 qam | 8 |
3 | 46200055 | 43.5 | 5120 | 64 qam | 7 |
4 | 60300044 | 43.5 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
07/06/2021 12:52:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 07:00:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 00:58:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 19:16:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/06/2021 16:02:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/06/2021 10:35:14 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/05/2021 18:01:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |