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Power levels

Frank029
Joining in

Can the team have a look at my speed as it slows down and have had a few random drop outs during the day and night. Power levels seem to drop on the downstream and increase on the upstream during a 24 hour period.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1474250000-3.738256 qam9
2410250000-3.238256 qam1
3418250000-3.538256 qam2
4426250000-3.438256 qam3
5434250000-3.538256 qam4
6442250000-2.938256 qam5
7450250000-2.938256 qam6
8458250000-338256 qam7
9466250000-3.238256 qam8
10482250000-438256 qam10
11490250000-4.537256 qam11
12498250000-4.538256 qam12
13506250000-537256 qam13
14514250000-537256 qam14
15522250000-5.437256 qam15
16530250000-5.737256 qam16
17538250000-5.937256 qam17
18546250000-5.737256 qam18
19554250000-5.737256 qam19
20562250000-5.537256 qam20
21570250000-5.737256 qam21
22578250000-5.437256 qam22
23586250000-5.437256 qam23
24594250000-5.537256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6520
2Locked38.92734
3Locked38.6640
4Locked38.6370
5Locked38.61020
6Locked38.6170
7Locked38.6280
8Locked38.6250
9Locked38.9420
10Locked38.6370
11Locked37.6520
12Locked38.6910
13Locked37.3680
14Locked37.6970
15Locked37.34250
16Locked37.61110
17Locked37.61670
18Locked37.61340
19Locked37.6840
20Locked37.6990
21Locked37.6930
22Locked37.61370
23Locked37.6450
24Locked37.6230

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000050.8512064 qam6
23940000050512064 qam8
34620000050.5512064 qam7
46030000051512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 
46 REPLIES 46

Please do that @Frank029 and let us know if you have any further issues with your connection, we'll be happy to help.

 

Have a great rest of your day 🙂

 

Regards

Steven_L

Hi,

i have given it a few weeks but the same problems have come back again slow speeds, and no chance of gaming due to random disconnects.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1474250000-3.238256 qam9
2482250000-3.538256 qam10
3490250000-4.238256 qam11
4498250000-4.238256 qam12
5506250000-4.737256 qam13
6514250000-538256 qam14
7522250000-5.537256 qam15
8530250000-637256 qam16
9538250000-6.737256 qam17
10546250000-7.236256 qam18
11554250000-7.536256 qam19
12562250000-6.537256 qam20
13570250000-5.737256 qam21
14578250000-4.938256 qam22
15586250000-4.738256 qam23
16594250000-4.738256 qam24
17658250000-537256 qam25
18666250000-5.237256 qam26
19674250000-537256 qam27
20682250000-5.238256 qam28
21690250000-5.237256 qam29
22698250000-5.737256 qam30
23706250000-5.237256 qam31
24714250000-5.537256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9950
2Locked38.91380
3Locked38.61120
4Locked38.9950
5Locked37.61370
6Locked38.61310
7Locked37.65610
8Locked37.31850
9Locked37.32470
10Locked36.62160
11Locked36.61520
12Locked37.31490
13Locked37.61190
14Locked38.61830
15Locked38.91080
16Locked38.6970
17Locked37.61530
18Locked37.31320
19Locked37.61190
20Locked38.61380
21Locked37.31600
22Locked37.32610
23Locked37.61410
24Locked37.61400

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369999050.8512064 qam6
23940000050512064 qam8
34620000050.3512064 qam7
46030000050.8512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

02/05/2021 18:09:22noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 18:07:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 18:01:41noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 17:55:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 23:13:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:12:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:05:48Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:05:39noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:03:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 18:57:0noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream power is too low again, and upstream rammed right up against the highest accepted values (which is too high in my experience of looking at hub status data here).  And despite VM's assurances, my personal view is that those levels you posted after the technician visit  were similarly out of whack, as they were in the first place.  I'll mark this for staff to advise again, give the company another chance to sort this. 

Sasha_W
Forum Team (Retired)
Forum Team (Retired)

Hi @Frank029

 

Thanks for posting this back on here and sorry to hear you're having further issues despite the engineer visit. 

 

We are more than happy to take a look into this for you and get this rectified for you. 

 

 

After looking at these results I have decided to book another technician for you so  they can rectify the previous issue.

 

I have added onto the notes the levels that you are experiencing and despite having a previous engineer you are still having some issues. 

 

I will PM you over the details but feel free to change or cancel this via your online account. 

 

If you do also have any further issues, please do not be hesitant to get in touch and I am more than happy to help you. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Just an update it has been a few weeks.

The technician visited problem was my neighbour left Virgin Media and left him connected in the main box and on the splitter coming onto the properties. As its just me now all was good for a week then different problems started happening. Power levels just keep climbing highest i have see 9.7 untill super hub light goes green and disconnects until it sorts it self out. Any ideas to why whis happens?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14742500006.338256 qam9
24102500007.540256 qam1
34182500007.140256 qam2
44262500007.140256 qam3
54342500006.938256 qam4
64422500007.338256 qam5
74502500007.138256 qam6
8458250000738256 qam7
94662500006.638256 qam8
104822500006.140256 qam10
114902500005.638256 qam11
12498250000640256 qam12
135062500005.638256 qam13
145142500005.840256 qam14
155222500005.538256 qam15
165302500005.338256 qam16
175382500005.138256 qam17
185462500005.138256 qam18
19554250000538256 qam19
205622500005.338256 qam20
215702500005.340256 qam21
225782500005.138256 qam22
235862500005.140256 qam23
245942500005.138256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.957114
2Locked40.311914
3Locked40.317116
4Locked40.32331
5Locked38.94572
6Locked38.946531
7Locked38.941543
8Locked38.639712
9Locked38.9405175
10Locked40.373335
11Locked38.6143145
12Locked40.3100354
13Locked38.968870
14Locked40.3403106
15Locked38.939976
16Locked38.925962
17Locked38.918524
18Locked38.925650
19Locked38.919530
20Locked38.91830
21Locked40.316948
22Locked38.617652
23Locked40.31405
24Locked38.911210

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000039.8512064 qam6
23940000039512064 qam8
34620000039.3512064 qam7
46030000039.8512064 qam5



 

 

24/05/2021 00:43:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 06:59:57 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 11:31:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 21:57:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 21:20:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 09:57:5 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 04:29:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 21:57:4 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 19:49:44 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 17:15:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 17:26:37 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 07:38:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 18:29:15 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:59:45 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:59:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:59:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:59:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:59:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 12:59:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Hi Frank029,

 

Thanks for posting on our community forums. Sorry that you're still having issues even after our technician has been out and made the adjustments.

 

Remotely looking from our end with the details you have provided from your community profile, I have located you account and can see there are some issues with your downstream power levels. 

 

Due to this I will need to send you a private message so I can take some details and do some further checks for you. Please click on the purple envelope to accept the chat.

 

Kind regards Jodi. 

Well its has been another few weeks and still the problems keep coming. Do i need another technician to visit for the forth time? still disconnections happen.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14742500000.540256 qam9
24822500000.540256 qam10
3490250000038256 qam11
44982500000.238256 qam12
5506250000038256 qam13
6514250000039256 qam14
7522250000038256 qam15
8530250000-0.438256 qam16
9538250000-0.538256 qam17
10546250000-0.738256 qam18
11554250000-0.738256 qam19
12562250000-0.738256 qam20
13570250000-140256 qam21
14578250000-1.238256 qam22
15586250000-140256 qam23
16594250000-138256 qam24
17658250000-0.939256 qam25
18666250000-1.238256 qam26
19674250000-0.738256 qam27
20682250000-138256 qam28
21690250000-1.238256 qam29
22698250000-1.738256 qam30
23706250000-1.938256 qam31
24714250000-2.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3322188
2Locked40.3313377
3Locked38.6396280
4Locked38.9386355
5Locked38.9321366
6Locked39.8311429
7Locked38.9312309
8Locked38.9215377
9Locked38.9204339
10Locked38.6282173
11Locked38.9195244
12Locked38.9190189
13Locked40.3150219
14Locked38.9222160
15Locked40.3180165
16Locked38.9187176
17Locked39.3157130
18Locked38.917894
19Locked38.9131100
20Locked38.912383
21Locked38.9166232
22Locked38.9292110
23Locked38.9264149
24Locked38.6430170

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000043.5512064 qam6
23939988243512064 qam8
34620005543.5512064 qam7
46030004443.5512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

07/06/2021 12:52:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 07:00:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 00:58:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 19:16:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 16:02:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2021 10:35:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 18:01:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;