on 19-04-2021 20:53
Can the team have a look at my speed as it slows down and have had a few random drop outs during the day and night. Power levels seem to drop on the downstream and increase on the upstream during a 24 hour period.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | -3.7 | 38 | 256 qam | 9 |
2 | 410250000 | -3.2 | 38 | 256 qam | 1 |
3 | 418250000 | -3.5 | 38 | 256 qam | 2 |
4 | 426250000 | -3.4 | 38 | 256 qam | 3 |
5 | 434250000 | -3.5 | 38 | 256 qam | 4 |
6 | 442250000 | -2.9 | 38 | 256 qam | 5 |
7 | 450250000 | -2.9 | 38 | 256 qam | 6 |
8 | 458250000 | -3 | 38 | 256 qam | 7 |
9 | 466250000 | -3.2 | 38 | 256 qam | 8 |
10 | 482250000 | -4 | 38 | 256 qam | 10 |
11 | 490250000 | -4.5 | 37 | 256 qam | 11 |
12 | 498250000 | -4.5 | 38 | 256 qam | 12 |
13 | 506250000 | -5 | 37 | 256 qam | 13 |
14 | 514250000 | -5 | 37 | 256 qam | 14 |
15 | 522250000 | -5.4 | 37 | 256 qam | 15 |
16 | 530250000 | -5.7 | 37 | 256 qam | 16 |
17 | 538250000 | -5.9 | 37 | 256 qam | 17 |
18 | 546250000 | -5.7 | 37 | 256 qam | 18 |
19 | 554250000 | -5.7 | 37 | 256 qam | 19 |
20 | 562250000 | -5.5 | 37 | 256 qam | 20 |
21 | 570250000 | -5.7 | 37 | 256 qam | 21 |
22 | 578250000 | -5.4 | 37 | 256 qam | 22 |
23 | 586250000 | -5.4 | 37 | 256 qam | 23 |
24 | 594250000 | -5.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 52 | 0 |
2 | Locked | 38.9 | 273 | 4 |
3 | Locked | 38.6 | 64 | 0 |
4 | Locked | 38.6 | 37 | 0 |
5 | Locked | 38.6 | 102 | 0 |
6 | Locked | 38.6 | 17 | 0 |
7 | Locked | 38.6 | 28 | 0 |
8 | Locked | 38.6 | 25 | 0 |
9 | Locked | 38.9 | 42 | 0 |
10 | Locked | 38.6 | 37 | 0 |
11 | Locked | 37.6 | 52 | 0 |
12 | Locked | 38.6 | 91 | 0 |
13 | Locked | 37.3 | 68 | 0 |
14 | Locked | 37.6 | 97 | 0 |
15 | Locked | 37.3 | 425 | 0 |
16 | Locked | 37.6 | 111 | 0 |
17 | Locked | 37.6 | 167 | 0 |
18 | Locked | 37.6 | 134 | 0 |
19 | Locked | 37.6 | 84 | 0 |
20 | Locked | 37.6 | 99 | 0 |
21 | Locked | 37.6 | 93 | 0 |
22 | Locked | 37.6 | 137 | 0 |
23 | Locked | 37.6 | 45 | 0 |
24 | Locked | 37.6 | 23 | 0 |
1 | 53700000 | 50.8 | 5120 | 64 qam | 6 |
2 | 39400000 | 50 | 5120 | 64 qam | 8 |
3 | 46200000 | 50.5 | 5120 | 64 qam | 7 |
4 | 60300000 | 51 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-04-2021 20:54
Network Log
Time Priority Description
19/04/2021 15:59:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/04/2021 05:53:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/04/2021 20:47:32 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/04/2021 20:47:30 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/04/2021 09:42:32 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/04/2021 21:09:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/04/2021 23:37:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/04/2021 22:59:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/04/2021 12:24:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2021 20:23:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2021 16:04:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/04/2021 21:50:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/03/2021 00:09:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/03/2021 19:41:47 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/03/2021 15:22:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/03/2021 19:09:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/03/2021 23:14:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/03/2021 23:14:56 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 20-04-2021 08:01
You're right to be suspicious, your downstream power levels are too low on many channels, and the upstream is too high. Usually that's a simple fix for a technician, and I've flagged for staff to advise, and they'll book a technician for you if that's appropriate.
on 20-04-2021 12:43
Hi Frank029,
Welcome to our community and thanks for posting. Really sorry to hear that you're having problems with our internet services, with the random drop out and speed issues.
Remotely looking from our end we have located your account, from the details you have provided from your community profile and have done further checks for you. We can see that there is a power level issue and we would indeed need a technician to come and resolve this for you.
I have booked a technicians visit in which you can check the date and time here.
Kind regards Jodi.
on 20-04-2021 15:29
Many thanks.
on 20-04-2021 15:34
Thanks for your reply @Frank029
Please keep us updated and let us know how the visit goes.
Regards
Steven_L
on 21-04-2021 13:19
Had the technician visit did a few things in the box down the road, and says the levels are in range.
downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 474250000 | -3.5 | 38 | 256 qam | 9 |
2 | 410250000 | -3.2 | 38 | 256 qam | 1 |
3 | 418250000 | -3.4 | 38 | 256 qam | 2 |
4 | 426250000 | -3.2 | 38 | 256 qam | 3 |
5 | 434250000 | -3.2 | 38 | 256 qam | 4 |
6 | 442250000 | -2.7 | 38 | 256 qam | 5 |
7 | 450250000 | -2.7 | 38 | 256 qam | 6 |
8 | 458250000 | -2.7 | 38 | 256 qam | 7 |
9 | 466250000 | -3.2 | 38 | 256 qam | 8 |
10 | 482250000 | -4 | 38 | 256 qam | 10 |
11 | 490250000 | -4.5 | 38 | 256 qam | 11 |
12 | 498250000 | -4.5 | 38 | 256 qam | 12 |
13 | 506250000 | -5 | 37 | 256 qam | 13 |
14 | 514250000 | -5 | 37 | 256 qam | 14 |
15 | 522250000 | -5.4 | 37 | 256 qam | 15 |
16 | 530250000 | -5.7 | 37 | 256 qam | 16 |
17 | 538250000 | -6 | 37 | 256 qam | 17 |
18 | 546250000 | -5.7 | 37 | 256 qam | 18 |
19 | 554250000 | -5.7 | 37 | 256 qam | 19 |
20 | 562250000 | -5.5 | 37 | 256 qam | 20 |
21 | 570250000 | -5.7 | 37 | 256 qam | 21 |
22 | 578250000 | -5.2 | 37 | 256 qam | 22 |
23 | 586250000 | -5.2 | 37 | 256 qam | 23 |
24 | 594250000 | -5.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 23 | 0 |
2 | Locked | 38.9 | 166 | 0 |
3 | Locked | 38.6 | 66 | 0 |
4 | Locked | 38.9 | 49 | 0 |
5 | Locked | 38.6 | 53 | 0 |
6 | Locked | 38.9 | 20 | 0 |
7 | Locked | 38.6 | 20 | 0 |
8 | Locked | 38.9 | 17 | 0 |
9 | Locked | 38.6 | 11 | 0 |
10 | Locked | 38.9 | 13 | 0 |
11 | Locked | 38.6 | 24 | 0 |
12 | Locked | 38.9 | 35 | 0 |
13 | Locked | 37.6 | 26 | 0 |
14 | Locked | 37.6 | 40 | 0 |
15 | Locked | 37.6 | 169 | 0 |
16 | Locked | 37.6 | 51 | 0 |
17 | Locked | 37.3 | 71 | 0 |
18 | Locked | 37.6 | 49 | 0 |
19 | Locked | 37.6 | 28 | 0 |
20 | Locked | 37.6 | 35 | 0 |
21 | Locked | 37.6 | 39 | 0 |
22 | Locked | 37.6 | 84 | 0 |
23 | Locked | 37.6 | 68 | 0 |
24 | Locked | 37.6 | 30 | 0 |
on 21-04-2021 13:20
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 50.8 | 5120 | 64 qam | 6 |
2 | 39399951 | 50 | 5120 | 64 qam | 8 |
3 | 46200000 | 50.5 | 5120 | 64 qam | 7 |
4 | 60300005 | 51 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 21-04-2021 13:41
Thanks for coming back to us @Frank029
I can see no issues on your account from our side and the engineer noted that you're getting full speeds, is that correct?
Regards,
Steven_L
on 21-04-2021 13:45
All seems well at the moment i will just keep an eye on it for now.