Post reed solomon download link errors

[andrewmm]

Following the hub "upgrade" last night, 

    I have a high , post rs error rate

this is a snip ,

these seem as if the link is on its last leg..

[Zak_M]

Do come back to us and let us know how things go with the appointment. 

Kind regards,

Zak_M

[andrewmm]

as promised an update.

Lovely young man came round today 

   after the 2020 finals last night , i dont know how ,but he was lovely.

seems we have two things,

   our power, we know we are at the end of the line, and our power is vary variable, we have had 6 or 7 visits in the last years with engineers add ing or removing attenuators, or moving taps in the box,

   seems ours was this time a little low, so we have moved up the tap in the box.

    ( I certain the tap keeps getting moved, Did we swap with someone, do they now have low a power ? ) 

Second up , 

    the controller for these villages seems to be in s bit of a pickle, due to be replaced before Halloween, 

         and as we are on limits, seems any couch in the controller , we get a cold !! 

          so till then , we potentially live with the intermittent internet,

My teenager who streams and has quiet a minecraft audience, is not best pleased...

had 47863 post RS errors on one channel since resetting this after noon,

[Paulina_Z]

Hi @andrewmm,

Thanks for getting back to us about your appointment!

I'm sorry to hear that you're seeing RS errors. How has your connection been since your appointment? 

Please let us know how you're getting on.

Thanks,

[andrewmm]

please see my post above,

We are experiencing  drop outs in bursts, 

   a few in one day , then nothing for a few days, then more drop outs,

    And it seems till the local infrastructure is sorted,

        then we are going to continue  experiencing them,

Ah well, 

[andrewmm]

So been a few days now since engineer came around, 

   and decide this time to drop our power,

Well ok for a few days, 

  but now have drop outs again, and post RS errors are back..

     it must be the weather, or our old hub , or the infrastructure is just past is sell by date,

   ah well, 

is it worth the approx. 80 quid per month we pay for an unreliable line ? as opposed to a slower one that's more reliable ?

   I assume the QAM goes down on a slower line so the RS has to work less hard ?

[Laurie_C]

Hi andrewmm,

Thanks for getting back in touch, I'm sorry to see that you were having some issues following your technician appointment.

How have things been over the weekend? Have you still been having problems? Please let me know, and I can look into this further for you, if necessary!

Thanks,

Laurie

[andrewmm]

As per above, 

    post RS errors, 

         resulting in what I can only describe as "brown outs " 

luckily I have not seen a reboot during the day times, 

    and have not checked the logs, 

[Robert_P]

Hello andrewmm

From looking at the account and connection, there is currently an area issue effecting the services. The reference for the fault is F009172078 and it has an estimated fix date of the 23rd July at 9am.

This would explain some of the issues you're experiencing and the engineers are working to fully resolve this as quickly as possible.

Rob

[andrewmm]

Have received a Hub 4, and the network has bene updated,

   and the RS errors have gone,

Which is great

Took a while, 

   but we are there,

  But its not all gains,

  As the Hub 4 has a broken DHCP server,

      and I have some custom gear that has fixed IP addresses, I can not get the Hub 4 to talk to them,  !!

Have started another post ,

So in conclusion

one step forward, virgin is now reliable

    two back, the Hib 4 is broken so cant use the fixed IP address gear I have.

[Lee_R]

Hi @andrewmm thanks for coming back to us.

Sorry to hear you're having issues with your hub 4.  If you've raised a new thread, have our team responded?   I am sorry, I cannot find that thread.  I would be more than happy to look into your issue myself.

Regards

Lee_R