what hub do you have - you need a hub3 as a minimum for 350
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
if its an earlier hub button is top right
check all connections are tight and change the lan cable from the hub to the device you are doing the speed test on
I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenienience caused.
I've managed to locate your account and I can see there is an issue with your signal levels which will be causing the slow speeds. I can see you've got an engineer booked in to rectify this, please keep us updated on how this goes.
A member of the Forum team may pick this up for you in a day or two, however it would be quicker calling up and speaking to faults, but depending on the expertise of the agent it may not be as helpful as waiting for the Forum Staff.
if you do want to call it's 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) butbest to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults you'll probably hear the automated response asking you to press 1 for the link to online support etc.
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone.
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