Post VOLT update

[AndyPandy1]

Anyone else experienced dramatic download speed reduction post VOLT update?

We were at 220mbps were moved to 350mbps via VOLT and now we are luck if we reach a steady 100 ish and that on a direct wired connection to the router.

Previously we couple get 218mbps on Wi-Fi which was just fine now on Wi-Fi 50-70mbps hence the wired connection regret even taking the free upgrade now.

[-tony-]

what hub do you have - you need a hub3 as a minimum for 350

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

check all connections are tight and change the lan cable from the hub to the device you are doing the speed test on

[Sofia_B]

Hi @AndyPandy1. 

Thanks for your post 🙂 

I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenienience caused. 

I've managed to locate your account and I can see there is an issue with your signal levels which will be causing the slow speeds. I can see you've got an engineer booked in to rectify this, please keep us updated on how this goes. 

Thanks, 

[AndyPandy1]

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 15.1 40 256 qam 25
2 203000000 13 40 256 qam 9
3 211000000 12.5 38 256 qam 10
4 219000000 12.5 40 256 qam 11
5 227000000 12.5 40 256 qam 12
6 235000000 12.6 40 256 qam 13
7 243000000 12.5 40 256 qam 14
8 251000000 12.5 40 256 qam 15
9 259000000 12.1 40 256 qam 16
10 267000000 12 40 256 qam 17
11 275000000 12.5 38 256 qam 18
12 283000000 13.4 40 256 qam 19
13 291000000 13.6 40 256 qam 20
14 299000000 14.1 38 256 qam 21
15 307000000 14.8 40 256 qam 22
16 315000000 15 40 256 qam 23
17 323000000 15.1 40 256 qam 24
18 339000000 15.4 40 256 qam 26
19 347000000 15.6 40 256 qam 27
20 355000000 15.8 40 256 qam 28
21 363000000 15.8 40 256 qam 29
22 371000000 15.5 40 256 qam 30
23 379000000 15.4 40 256 qam 31
24 387000000 15.4 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 17 0
2 Locked 40.3 18 0
3 Locked 38.9 6 0
4 Locked 40.3 8 0
5 Locked 40.3 6 0
6 Locked 40.9 6 0
7 Locked 40.3 6 0
8 Locked 40.3 8 0
9 Locked 40.3 7 0
10 Locked 40.9 4 0
11 Locked 38.9 12 0
12 Locked 40.3 5 0
13 Locked 40.3 5 0
14 Locked 38.9 6 0
15 Locked 40.3 7 0
16 Locked 40.3 6 0
17 Locked 40.3 18 0
18 Locked 40.3 20 0
19 Locked 40.9 6 0
20 Locked 40.9 5 0
21 Locked 40.9 0 0
22 Locked 40.3 18 0
23 Locked 40.3 9 0
24 Locked 40.9 0 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399988 40.5 5120 64 qam 10
2 25799988 40.5 5120 64 qam 12
3 32600039 40.5 5120 64 qam 11
4 46200039 40.5 5120 64 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

I'm using a new Belkin cat5 cable and am getting poor results on wi-fi also.

Thanks

Andy

[carl_pearce]

---

@AndyPandy1 wrote:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 15.1 40 256 qam 25
2 203000000 13 40 256 qam 9
3 211000000 12.5 38 256 qam 10
4 219000000 12.5 40 256 qam 11
5 227000000 12.5 40 256 qam 12
6 235000000 12.6 40 256 qam 13
7 243000000 12.5 40 256 qam 14
8 251000000 12.5 40 256 qam 15
9 259000000 12.1 40 256 qam 16
10 267000000 12 40 256 qam 17
11 275000000 12.5 38 256 qam 18
12 283000000 13.4 40 256 qam 19
13 291000000 13.6 40 256 qam 20
14 299000000 14.1 38 256 qam 21
15 307000000 14.8 40 256 qam 22
16 315000000 15 40 256 qam 23
17 323000000 15.1 40 256 qam 24
18 339000000 15.4 40 256 qam 26
19 347000000 15.6 40 256 qam 27
20 355000000 15.8 40 256 qam 28
21 363000000 15.8 40 256 qam 29
22 371000000 15.5 40 256 qam 30
23 379000000 15.4 40 256 qam 31
24 387000000 15.4 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 17 0
2 Locked 40.3 18 0
3 Locked 38.9 6 0
4 Locked 40.3 8 0
5 Locked 40.3 6 0
6 Locked 40.9 6 0
7 Locked 40.3 6 0
8 Locked 40.3 8 0
9 Locked 40.3 7 0
10 Locked 40.9 4 0
11 Locked 38.9 12 0
12 Locked 40.3 5 0
13 Locked 40.3 5 0
14 Locked 38.9 6 0
15 Locked 40.3 7 0
16 Locked 40.3 6 0
17 Locked 40.3 18 0
18 Locked 40.3 20 0
19 Locked 40.9 6 0
20 Locked 40.9 5 0
21 Locked 40.9 0 0
22 Locked 40.3 18 0
23 Locked 40.3 9 0
24 Locked 40.9 0 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399988 40.5 5120 64 qam 10
2 25799988 40.5 5120 64 qam 12
3 32600039 40.5 5120 64 qam 11
4 46200039 40.5 5120 64 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

I'm using a new Belkin cat5 cable and am getting poor results on wi-fi also.

Thanks

Andy

---

Your downstream power levels are out of spec, -6 to +10 is in spec, 0dBmV being optimal:

You'll need an engineer visit to correct them.

[AndyPandy1]

Thanks, can that be organised from your end please?

[carl_pearce]

---

@AndyPandy1 wrote:
Thanks, can that be organised from your end please?

---

I don't work for VM.

[newapollo]

Hi @AndyPandy1 

A member of the Forum team may pick this up for you in a day or two, however it would be quicker calling up and speaking to faults, but depending on the expertise of the agent it may not be as helpful as waiting for the Forum Staff.

if you do want to call it's 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you'll probably hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone.

[Sofia_B]

Thanks for getting back to me. 

As advised, I've checked your account from your profile information and there is an engineer appointment already booked in. 

The engineer will be able to resolve the power level issue. 

Please keep us updated on how this goes. 

Thanks,