Post RS errors intermittently slow speeds

[HGP]

Post RS errors and was unable to stream a TV show earlier that usually plays okay. 

Think broadband QM showing some noise on line.

192.168.0.1 says issue with WiFi but virgin media website says it's fine.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a...

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	259000000	3	40	256 qam	16
2	251000000	3	40	256 qam	15
3	267000000	2.7	40	256 qam	17
4	275000000	3.2	38	256 qam	18
5	283000000	4.1	40	256 qam	19
6	291000000	4.4	40	256 qam	20
7	299000000	4.9	40	256 qam	21
8	307000000	4.5	40	256 qam	22
9	315000000	4.5	40	256 qam	23
10	323000000	4.6	40	256 qam	24
11	331000000	4.6	40	256 qam	25
12	339000000	4.8	40	256 qam	26
13	347000000	5	40	256 qam	27
14	355000000	5	40	256 qam	28
15	363000000	5	40	256 qam	29
16	371000000	4.5	40	256 qam	30
17	379000000	4.5	40	256 qam	31
18	387000000	4.5	40	256 qam	32
19	395000000	4.5	40	256 qam	33
20	403000000	4.5	40	256 qam	34
21	411000000	4	40	256 qam	35
22	419000000	3.7	40	256 qam	36
23	523000000	5.5	40	256 qam	37
24	531000000	5.5	40	256 qam	38

[HGP]

Hi,

Just turned the hub off for 5 minutes as advised. This has cleared the post RS errors and updated the SNR that was at 38 instead of 40. 

The issues seems most prevalent in the evening around 9-11pm so I will see how it is this evening then come back to you.

Not been able to test wired connection yet as my partner is still unwell to use his work computer

[HGP]

After 3 hours Post RS error on channel 7 downstream and upstream channel 3 has dropped to 16 QAM modulation (this has been an issue since first got router, it is more often on 16 than 64). Usually get timeout errors on this channel too.

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400000	47.5	5120	64 qam	2
2	46200000	47.8	5120	64 qam	1
3	32600000	47.5	5120	16 qam	3
4	25799979	47.5	5120	64 qam	4
Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[HGP]

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	259000000	3.2	40	256 qam	16
2	251000000	3.2	40	256 qam	15
3	267000000	3	40	256 qam	17
4	275000000	3.5	40	256 qam	18
5	283000000	4.5	40	256 qam	19
6	291000000	4.6	40	256 qam	20
7	299000000	5	40	256 qam	21
8	307000000	4.6	40	256 qam	22
9	315000000	4.8	40	256 qam	23
10	323000000	4.9	40	256 qam	24
11	331000000	4.8	40	256 qam	25
12	339000000	5	40	256 qam	26
13	347000000	5.1	40	256 qam	27
14	355000000	5.1	40	256 qam	28
15	363000000	5.3	40	256 qam	29
16	371000000	4.8	40	256 qam	30
17	379000000	4.8	40	256 qam	31
18	387000000	4.8	40	256 qam	32
19	395000000	4.6	40	256 qam	33
20	403000000	4.6	40	256 qam	34
21	411000000	4	40	256 qam	35
22	419000000	3.7	40	256 qam	36
23	523000000	5.5	40	256 qam	37
24	531000000	5.5	40	256 qam	38
Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	55	0
2	Locked	40.3	47	0
3	Locked	40.3	42	0
4	Locked	40.3	27	0
5	Locked	40.9	34	0
6	Locked	40.3	26	0
7	Locked	40.3	36	11
8	Locked	40.3	28	0
9	Locked	40.3	31	0
10	Locked	40.3	46	0
11	Locked	40.3	27	0
12	Locked	40.9	40	0
13	Locked	40.3	32	0
14	Locked	40.3	37	0
15	Locked	40.9	36	0
16	Locked	40.3	37	0
17	Locked	40.3	38	0
18	Locked	40.9	36	0
19	Locked	40.9	34	0
20	Locked	40.3	41	0
21	Locked	40.3	43	0
22	Locked	40.9	23	0
23	Locked	40.3	47	0
24	Locked	40.3	43	0

[HGP]

Issues still today, 3 of the SNR dropped from 40 to 38, should this happen?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	2.7	40	256 qam	16
2	251000000	2.7	40	256 qam	15
3	267000000	2.4	38	256 qam	17
4	275000000	3	38	256 qam	18
5	283000000	3.9	40	256 qam	19
6	291000000	4	40	256 qam	20
7	299000000	4.5	40	256 qam	21
8	307000000	4.1	40	256 qam	22
9	315000000	4.1	40	256 qam	23
10	323000000	4.3	40	256 qam	24
11	331000000	4.3	40	256 qam	25
12	339000000	4.4	40	256 qam	26
13	347000000	4.5	40	256 qam	27
14	355000000	4.5	40	256 qam	28
15	363000000	4.5	40	256 qam	29
16	371000000	4.1	40	256 qam	30
17	379000000	4.1	40	256 qam	31
18	387000000	4.1	40	256 qam	32
19	395000000	4.1	40	256 qam	33
20	403000000	4	40	256 qam	34
21	411000000	3.5	38	256 qam	35
22	419000000	3.2	40	256 qam	36
23	523000000	5	40	256 qam	37
24	531000000	5	40	256 qam	38

[HGP]

upstream the modulation that drops has gone back to 64 but got anot6T3 timeout

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400141	47.5	5120	64 qam	2
2	46200000	47.5	5120	64 qam	1
3	32599981	47.5	5120	64 qam	3
4	25799917	47.5	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[HGP]

@David_Bn yes issues with multiple devices and wired connection.

[HGP]

But very intermittent. After posting ethernet speed of 14.31 via ethernet. I ran WiFi again and it it was 113.52 then re did ethernet and it got 44.92 (all averages)

[Akua_A]

Thank you for your response @HGP. 

I have had a look into your hub data and service backend and everything appears fine. How is service today? Is there any improvement? 

Thanks,