Virgin Media Community

[HGP]

Post RS errors and was unable to stream a TV show earlier that usually plays okay. 

Think broadband QM showing some noise on line.

192.168.0.1 says issue with WiFi but virgin media website says it's fine.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a...

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	259000000	3	40	256 qam	16
2	251000000	3	40	256 qam	15
3	267000000	2.7	40	256 qam	17
4	275000000	3.2	38	256 qam	18
5	283000000	4.1	40	256 qam	19
6	291000000	4.4	40	256 qam	20
7	299000000	4.9	40	256 qam	21
8	307000000	4.5	40	256 qam	22
9	315000000	4.5	40	256 qam	23
10	323000000	4.6	40	256 qam	24
11	331000000	4.6	40	256 qam	25
12	339000000	4.8	40	256 qam	26
13	347000000	5	40	256 qam	27
14	355000000	5	40	256 qam	28
15	363000000	5	40	256 qam	29
16	371000000	4.5	40	256 qam	30
17	379000000	4.5	40	256 qam	31
18	387000000	4.5	40	256 qam	32
19	395000000	4.5	40	256 qam	33
20	403000000	4.5	40	256 qam	34
21	411000000	4	40	256 qam	35
22	419000000	3.7	40	256 qam	36
23	523000000	5.5	40	256 qam	37
24	531000000	5.5	40	256 qam	38

[HGP]

Downstream bonded channels 

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	1519	33
2	Locked	40.3	1400	56
3	Locked	40.3	1595	29
4	Locked	38.9	1448	35
5	Locked	40.3	1200	0
6	Locked	40.9	981	24
7	Locked	40.3	1136	24
8	Locked	40.3	1169	14
9	Locked	40.3	1060	23
10	Locked	40.9	1089	15
11	Locked	40.3	877	90
12	Locked	40.9	1346	11
13	Locked	40.3	1029	14
14	Locked	40.3	1000	12
15	Locked	40.9	883	0
16	Locked	40.3	971	35
17	Locked	40.3	1168	34
18	Locked	40.3	956	18
19	Locked	40.3	1093	32
20	Locked	40.3	1237	1
21	Locked	40.3	1234	35
22	Locked	40.9	1068	15
23	Locked	40.3	1281	67
24	Locked	40.3	1245	56

[HGP]

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400000	47.5	5120	64 qam	2
2	46200015	47.8	5120	64 qam	1
3	32600000	47.5	5120	64 qam	3
4	25799996	47.5	5120	64 qam	4
Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	3	0

[HGP]

 

 

 

[HGP]

Sorry for the multiple posts I was having issues creating them.

Is there anything I can try doing to resolve these?

I wanted to check with the experts on here first as have not had best experience with support over the telephone. 

Many Thanks,

Hannah

[HGP]

Should have mentioned it's hub 3 on 100mb package. 

Usually maximum 4 devices connected normally 1-3 (2 smartphones and a TV) on this occasion there was a tablet and 3rd smartphone using would this be enough to push it over? 

[jbrennand]

BQM looks finr - Hub data ok - the RS errors may be historic build up so can you do as below..

Also, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?
_________________________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

[HGP]

Spoiler

Thank you, I'll do this later on and come back to you. 

[Adduxi]

BQM is a bit busy at peak times but your PostRS errors should be zero. Something to keep an eye on. 
Also do not upgrade your speed, as 100mb is fine for your devices, and it will make no difference to the state of your incoming circuit. 

[David_Bn]

Good Afternoon @HGP, thanks for your post

Are you able to provide us with an update on intermittent slow speeds?

There doesn't appear to be any outages currently showing in the local area.

Do you experience issues on Wi-Fi connections only, or is the replicated on Ethernet connections also?

Kindest regards,

David_Bn