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Post RS Errors

Hello,

It’s been a while since I used Virgin, pleased with the new boxes, perform much better than the older models. 

Having used Telewest many many years ago I was confident the internet would be far far superior to the competitors. 

Ever since the first day of the install the internet randomly stalls, speed is terrible, so much so we switch to tethering from my mobile. If I don’t reboot the router overnight the speed the next morning is terrible, it usually drops at least once during the day (work from home). 

I’ve included some logs and such below, be happy to try anything !

speed test, anything LTE = Virgin Mobile. 

5127C206-5933-447A-8664-6DBC65A5333F.png


B04323EA-934F-4976-B4B8-2320C2A4AE6C.png

modem logs, I’ve rebooted it a few hours ago so the errors have cleared. They were 2k+

23485AB5-87C5-4765-84EE-272773F2642E.jpeg

 

0F6188EA-E3A4-408B-90A2-A1FECEDEC778.jpeg

407BC032-D375-43E4-8B75-659E8EB2B912.jpeg


Best,

Mark

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Re: Post RS Errors

Cant see the data clearly looks like phone screen shots. Can you copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - Note that if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button a second time).

Also if you haven't, set up a BQM and post a link from the TB website to it after say 24h.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Post RS Errors

I have plugged in a WiFi TP link mains socket which enables me to switch it off and on remotely.

Every morning at 2am the plug has a routine to switch off and back on, then by the time I login for work I have a working connection.

Learning to live with the poor speed...

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Re: Post RS Errors

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1419000000338256 qam30
21870000003.738256 qam7
31950000003.538256 qam8
42030000003.438256 qam9
52110000003.238256 qam10
62190000003.238256 qam11
7227000000340256 qam12
82350000002.938256 qam13
92430000002.738256 qam14
102510000002.938256 qam15
112590000002.938256 qam16
122670000002.938256 qam17
132750000002.738256 qam18
142830000003.238256 qam19
152910000003.438256 qam20
162990000003.738256 qam21
173070000003.538256 qam22
183150000003.538256 qam23
193230000003.538256 qam24
203790000003.237256 qam25
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Re: Post RS Errors

Downstream bonded channels

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked38.6140
2Locked38.9300
3Locked38.9140
4Locked38.990
5Locked38.680
6Locked38.9712
7Locked40.3140
8Locked38.950
9Locked38.960
10Locked38.9110
11Locked38.980
12Locked38.680
13Locked38.9100
14Locked38.970
15Locked38.980
16Locked38.9100
17Locked38.9100
18Locked38.690
19Locked38.6250
20Locked37.680
21Locked37.650
22Locked38.6110
23Locked38.650
24Locked38.660
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Re: Post RS Errors

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Post RS Errors

Primary Downstream Service Flow

SFID15006
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0
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Re: Post RS Errors

Primary Upstream Service Flow

SFID15005
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling Type

BestEffort

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Re: Post RS Errors

TimePriorityDescription
18/08/2020 09:40noticeLAN login Success;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;
17/08/2020 22:03criticalNo Ranging Response received - T3 time-out;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 11:36criticalNo Ranging Response received - T3 time-out;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;
06/08/2020 20:09criticalNo Ranging Response received - T3 time-out;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;
06/08/2020 12:11noticeLAN login Success;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;
06/08/2020 00:42criticalNo Ranging Response received - T3 time-out;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;
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Re: Post RS Errors

33944a75a7015716a3ac1cb1fd6f70563d14dd53-18-08-2020

 

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