Virgin Media Community

[Mampara]

I have the M350 package and noticed recently that the upload speeds are half what they were previously. Recent speed test results range between 341 - 375 Down (great) and 5 - 15 up (not so great). Test results are using wired connection with Hub 3.0 in modem mode. Any ideas?

Status

Item Status Comments
Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
32600347
Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 402750000 8.4 38 256 qam 30
2 202750000 9.5 38 256 qam 9
3 210750000 9 38 256 qam 10
4 218750000 8.4 38 256 qam 11
5 226750000 8.3 38 256 qam 12
6 234750000 8 38 256 qam 13
7 242750000 7.5 38 256 qam 14
8 250750000 8 38 256 qam 15
9 258750000 8.6 38 256 qam 16
10 266750000 9 38 256 qam 17
11 274750000 9.3 38 256 qam 18
12 282750000 9.5 38 256 qam 19
13 290750000 9.5 38 256 qam 20
14 298750000 9.5 38 256 qam 21
15 306750000 9.9 38 256 qam 22
16 314750000 10.1 38 256 qam 23
17 322750000 10.1 38 256 qam 24
18 330750000 10.1 38 256 qam 25
19 370750000 8.9 38 256 qam 26
20 378750000 8.5 38 256 qam 27
21 386750000 8.1 38 256 qam 28
22 394750000 8.5 38 256 qam 29
23 410750000 8 38 256 qam 31
24 418750000 8.3 38 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 5 0
2 Locked 38.9 6 0
3 Locked 38.9 6 0
4 Locked 38.9 0 0
5 Locked 38.9 6 0
6 Locked 38.6 6 0
7 Locked 38.9 9 0
8 Locked 38.6 7 0
9 Locked 38.9 4 0
10 Locked 38.6 0 0
11 Locked 38.6 5 0
12 Locked 38.9 6 0
13 Locked 38.6 5 0
14 Locked 38.9 5 0
15 Locked 38.9 4 0
16 Locked 38.9 6 0
17 Locked 38.9 0 0
18 Locked 38.9 4 0
19 Locked 38.9 0 0
20 Locked 38.9 0 0
21 Locked 38.9 6 0
22 Locked 38.9 3 0
23 Locked 38.6 0 0
24 Locked 38.9 5 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600347 39.5 5120 16 qam 5
2 46199551 40.5 5120 16 qam 3
3 39399534 39.8 5120 16 qam 4
4 25799805 39.8 5120 16 qam 6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow
SFID 495756
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 495755
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

[MikeRobbo]

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

[MikeRobbo]

Three of your Downstream Power Levels are too high & all four of your Upstream Modulations are at 16 QAM, they should be 64 QAM.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 402750000 8.4 38 256 qam 30
2 202750000 9.5 38 256 qam 9
3 210750000 9 38 256 qam 10
4 218750000 8.4 38 256 qam 11
5 226750000 8.3 38 256 qam 12
6 234750000 8 38 256 qam 13
7 242750000 7.5 38 256 qam 14
8 250750000 8 38 256 qam 15
9 258750000 8.6 38 256 qam 16
10 266750000 9 38 256 qam 17
11 274750000 9.3 38 256 qam 18
12 282750000 9.5 38 256 qam 19
13 290750000 9.5 38 256 qam 20
14 298750000 9.5 38 256 qam 21
15 306750000 9.9 38 256 qam 22
16 314750000 10.1 38 256 qam 23
17 322750000 10.1 38 256 qam 24
18 330750000 10.1 38 256 qam 25
19 370750000 8.9 38 256 qam 26
20 378750000 8.5 38 256 qam 27
21 386750000 8.1 38 256 qam 28
22 394750000 8.5 38 256 qam 29
23 410750000 8 38 256 qam 31
24 418750000 8.3 38 256 qam 32

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600347 39.5 5120 16 qam 5
2 46199551 40.5 5120 16 qam 3
3 39399534 39.8 5120 16 qam 4
4 25799805 39.8 5120 16 qam 6

[Mampara]

My BQM