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Message 21 of 24
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Re: Poor speeds

Hi ReverentRevelry, 

 

Thank you for getting back in touch. 

 

I taken a look in to your area and the previous fault ticket and it does appear the issue has been resolved. 

Are you still experiencing the same problems with the service?

 

I am also very sorry to read that will be leaving us.  I will be honest, I am unsure as to where the cancellations team would be transferring you to if you wish to give your 30 days notice. 

Will you be moving home as the only other department I can think they would need to transfer you to would be the movers team who would handle that type of disconnection.

 

Thanks, 

Nat
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ReverendRevelry
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Message 22 of 24
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Re: Poor speeds

Hi

I've upgraded to M350 now, not getting anywhere near those speeds ever, it's always like 20, 50 or 100mbps
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Message 23 of 24
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Re: Poor speeds

Hi ReverendRevelry,

 

Thank you for reaching out to us in our community.

 

I am sorry to hear you are having issues with your broadband speed, I would like to invite you into a private chat so I can look further into this for you.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Message 24 of 24
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Re: Poor speeds

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