Welcome to our forums and thank you for your post. I'm sorry that you've been experiencing intermittent broadband speeds.
Taking a look at the backend of your services, I can see that an SNR issue was raised in your area this morning. This is logged under reference F007159263 and has an estimated fix time of 9am on 10th June. Our local team will be working to restore full functionality as soon as possible, please do let us know how everything goes moving forwards and we can investigate further if required.
I can certainly appreciate the frustration and do apologise for any inconvenience caused. Although this is the date given for now, I can assure you that our dedicated team will be working hard to identify the source of the problem as soon as possible, and will have full functionality restored as swiftly as possible. If they can have everything back up to scratch before this date, they will do their utmost to complete sooner.
We wouldn't usually extend your cooling off period, but this can be assessed on a case-by-case basis to see if this would be appropriate in this instance.
Yes... but they usually charge £99 for a non-fault call out like that. Ironic isn't it ! You could test your negotiating skills with “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 - and as you are genuinely contemplating cancelling they might do you a deal - get an email confirmation.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I'm afraid that @jbrennand is correct. If you request for your services to be connected elsewhere at point of install, we could complete this free of charge. If the install has already been completed. you would usually be charged for an appointment to move the socket.