Poor speed

[tdelahaye]

Customer service lady firstly tells me that it's my wifi that is the problem and not them - I inform her that I do not use the #wifi as my computer and tv are hardwired it. Have it got it going but not the 200Mb/s I pay for only getting 5mb/s

I frequently have to restart hub, normally at least once a day, although today around 10 times!

When I recontracted with Virgin Media I was told that I would get the new Hub 4 as they were replacing all Hub 3's but from this morning's call I was told that was not the case - I guess it was a salesman telling me first time round

[Gareth_L]

Hello tdelahaye

Thanks for joining it me that was speaking to you on Twitter 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[tdelahaye]

I have just answered it

[tdelahaye]

Can you help me Gareth?

[Gareth_L]

Hi tdelahaye

Sorry I only have the 3 characters back and nothing else 

Gareth_L

[Gareth_L]

I need to pass security tdelahaye and you didn't give the full details 

Let me send it to you again 

Gareth_L

[tdelahaye]

Sorry, I missed that.  Do you have everything now?

[Gareth_L]

Thanks for those details tdelahaye

I'm just checking things from here now 

Gareth_L

[Gareth_L]

Hello tdelahaye

Nothing is showing up from here to indicate slow speeds

So I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

[tdelahaye]

How do I access my online account please?